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Salesforce Plat-Admn-202 Exam Syllabus Topics:

Topic	Details
Topic 1	Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.
Topic 2	User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 3	App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 4	Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 5	Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.

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Salesforce Certified Platform App Builder Sample Questions (Q95-Q100):

NEW QUESTION # 95
Ursa Major Solar (UHS) uses a public sharing model for accounts. UHS would like to move to a more restrictive sharing model but wants the Sales team to continue to have access to all account records with the sales record type. Which two actions should an app builder complete to implement this change? Choose 2 answers

A. Create a criteria-based sharing rule.
B. Update the organization-wide defaults.
C. Update the Sales profile.
D. Create an owner-based sharing rule.

Answer: A,B

Explanation:
The correct answers are B. Create a criteria-based sharing rule and C. Update the organization-wide defaults.
To move from a public sharing model to a more restrictive model, the app builder must first update the Organization-Wide Defaults for Accounts. OWDs define the baseline record access for users. Then, because the Sales team must still access all Account records with the Sales record type, the app builder should create a criteria-based sharing rule using record criteria, such as Record Type. Salesforce sharing rules are used to extend access when the OWD is Private or Public Read Only.
A is incorrect because owner-based sharing rules share records based on owner, not record type.
D is incorrect because profiles control object permissions, not record-level access by record type.

NEW QUESTION # 96
Sales Managers want to be automatically notified any time there is a change to an Opportunity Close Date and want these changes to be tracked on the Opportunity.
Which two configurations should an app builder recommend?

A. Enable Feed Tracking on Opportunities.
B. Activate Historical Trending for Opportunities.
C. Use a record-triggered flow on Opportunity and a Chatter post action.
D. Create an Opportunity outbound message.

Answer: A,C

Explanation:
A (Feed Tracking) allows Salesforce to automatically post updates to the Opportunity feed when certain fields (like Close Date) change.Exact Extract:"Feed tracking lets users see updates to records they follow. When feed tracking is enabled on an object, field changes appear in the feed." - Salesforce Help | Feed Tracking Overview C (Record-Triggered Flow + Chatter Post) allows real-time automated notifications to specific users (e.g., Sales Managers) when the Close Date changes.Exact Extract:"You can automate notifications by creating a record-triggered flow that posts to Chatter or sends notifications when specified conditions are met." - Salesforce Help | Flow Builder Notifications Why not B:Outbound messages are used for system-to-system communication, not internal notifications.
Why not D:Historical Trending is for reporting over time, not notifications or tracking.
Reference:
Salesforce Help | Feed Tracking Overview
Salesforce Help | Flow Builder Notifications
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation

NEW QUESTION # 97
Universal Containers (UC) tracks Account locations in Zip Code, a custom text field with a validation rule to enforce proper formatting of the US ZIP+4 code for UC's orders.
What formula should the app builder create on Order to display only the first five digits of Zip Code from the parent Account?

A. TEXT(Account.Zip_Code_c, 5)
B. LEFT(Account.Zip_Code_c, 5)
C. LPAD(Account.Zip_Code__r, 5)
D. BEGINS(Account.Zip_Code_r, 5)

Answer: B

Explanation:
LEFT(Account.Zip_Code_c, 5) is the correct formula to display only the first five digits of Zip Code from the parent Account. LEFT function returns the specified number of characters from the left side of a text string. Account.Zip_Code_c is the custom text field that stores the Zip Code on Account object. 5 is the number of characters to return from the left side of the Zip Code. The other options are not valid formulas or functions.

NEW QUESTION # 98
The Director of Customer Service wants to receive a notification when a case stays in the New status for more than four business hours.
Which two automation processes should be used to accomplish this?

A. Escalation Rules
B. Flow Builder
C. Scheduled Apex
D. Validation Rule

Answer: A,B

Explanation:
The requirement is time-based (Case in New status > 4 business hours) and requires a notification.
Escalation Rules can monitor case age and trigger escalation or notifications after a specified period.
Flow Builder (Scheduled Path or Scheduled Trigger Flow) can be used to evaluate business hours and send alerts.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why not A:Validation Rules prevent saving invalid data but cannot evaluate elapsed time.
Why not C:Scheduled Apex would work technically but is a code-based solution; declarative automation (Flow or Escalation) is preferred for App Builder certification.
Reference:
Salesforce Help | Case Escalation Rules
Salesforce Help | Scheduled Paths in Flow Builder
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation

NEW QUESTION # 99
An app builder has modified a Lightning record page for a case and has added an email button item to the page layout; however, users are unable to see the new item on the layout.
What are two potential reasons why users are unable to view the item on the Case Lightning record page?
Choose 2 answers

A. The case page layout also contains custom buttons.
B. The email button contains JavaScript.
C. The page layout includes the case feed component.
D. The page layout excludes the case feed component.

Answer: B,C

Explanation:
The email button item will not be visible on the Lightning record page if the page layout includes the case feed component or if the email button contains JavaScript. The case feed component replaces the standard buttons on the page layout with actions in the feed. The email button item will not work if it contains JavaScript because JavaScript buttons are not supported in Lightning Experience.

NEW QUESTION # 100
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