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In today's highly competitive ServiceNow market, having the CIS-ITSM certification is essential to propel your career forward. To earn the ServiceNow CIS-ITSM certification, you must successfully pass the CIS-ITSM Exam. However, preparing for the ServiceNow CIS-ITSM exam can be challenging, with potential hurdles like exam anxiety and time constraints.
| Section | Objectives |
|---|---|
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Change Management | - Approval and risk management - Change types and workflows |
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
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NEW QUESTION # 135
Universal Containers wants to use an external Web Service provided by a third-party vendor to validate that shipping and billing addresses are correct. The current vendor uses basic password authentication, but Universal Containers might switch to a different vendor who uses OAuth.
What would allow Universal Containers to switch vendors without updating the code to handle authentication?
Answer: B
NEW QUESTION # 136
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers
Answer: A,B,E
NEW QUESTION # 137
Inbound Actions can be configured to enable creating or updating problems.
Answer: A
Explanation:
Explanation
Inbound actions can be used only to update problems but not to create them.
NEW QUESTION # 138
Which script action is called once "Communicate Fix" is clicked?
Answer: C
NEW QUESTION # 139
Why don ' t Problem records automatically move from Resolved to CIosed after the fix is implemented.
Answer: B
Explanation:
The correct selection is C because C. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record. Problem Management focuses on identifying and controlling the underlying causes of incidents. ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. It is designed to follow the ITIL4 standard; B. There is a scheduled job that automatically moves Resolved problems to CIosed after 7 days; D. There is no CIosed state. Problem records are moved to Completed. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 140
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