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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
- Configuration and setup of GPR
- Testing, validation, and deployment
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 93
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: A


NEW QUESTION # 94
Why would a user analyze a Segment Report in Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 95
An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

Answer: B


NEW QUESTION # 96
Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

Answer: A


NEW QUESTION # 97
......

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