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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation | 38% | - Contract management configuration - Post-sales process enablement - Industry-specific component setup - Data migration and integration - Product and pricing configuration - Initial setup and configuration - Order Capture setup - License and access management |
| Topic 2: Test and Deploy | 13% | - Deployment planning and execution - User acceptance testing management - Testing strategy and scenario design |
| Topic 3: Discovery | 13% | - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities - Understand current state architecture |
| Topic 4: Solution Design | 36% | - Design future state business processes - Define security and data access model - Define future state architecture - Understand deployment tools and best practices - Map Energy and Utilities Cloud components to requirements - Validate data model fitment |
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NEW QUESTION # 22
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
Answer: C
Explanation:
Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system. Reference = Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process. These practices are documented in Salesforce's data migration resources: https://developer.salesforce.com/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.htm
NEW QUESTION # 23
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
Answer: D
NEW QUESTION # 24
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
Answer: A
NEW QUESTION # 25
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
Answer: B,D
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 26
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
Answer: A
NEW QUESTION # 27
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