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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 2: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 3: Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Topic 4: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 5: UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Topic 6: Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| Topic 7: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 8: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
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NEW QUESTION # 77
In which way could the usability of accordion elements be improved in a mobile environment?
Answer: C
Explanation:
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default.This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1.Expanding the first section by default can also reduce the user's cognitive load, as they do not have to make a decision on which section to open first2.Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior.The Back button is meant to navigate to the previous page, not to collapse an accordion section4.Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user's spatial memory and orientation.Moving an expanded section to the top of the screen can change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5.It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion - examples and best practices | Aditus
Don't Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
NEW QUESTION # 78
Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?
Answer: B
Explanation:
The correct answer is B. Recognize exclusion. Learn from diversity. Solve for one, extend to many. The uploaded study guide explicitly identifies these as the inclusive-design action-oriented principles. Recognize exclusion means designers actively identify where products, processes, assumptions, or environmental conditions prevent certain people from participating effectively. Exclusion should be treated as a design problem rather than simply as an edge case.
Learn from diversity means incorporating perspectives and lived experiences from people with different capabilities, backgrounds, circumstances, and interaction needs. A team composed of people with similar experiences can easily overlook barriers that are obvious to users outside that group.
Solve for one, extend to many recognizes that addressing a specific exclusion can produce benefits for a much broader population. For example, interface improvements created for users with permanent motor limitations may also benefit someone temporarily injured or a user operating a device with one hand.
Option A incorrectly frames inclusive design around imperfection and "one size fits one." Option C incorrectly substitutes learning from experts for learning from diverse users.
The central principle is that inclusive design deliberately examines exclusion and uses human diversity as a source of innovation rather than treating accessibility requirements as isolated exceptions.
Study Guide reference/topics: Inclusive design, exclusion, diversity, human-centered design, Human- Centered Design.
NEW QUESTION # 79
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Answer: A,C,E
Explanation:
Asking the user to think aloud during a user task has the following benefits12:
A) No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D) Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E) Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
NEW QUESTION # 80
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
Answer: A,D
Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.
NEW QUESTION # 81
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?
Answer: C
Explanation:
The correct answer is A. Understand the problem before moving to solutions, which is explicitly stated in the uploaded study guide.
Discovery exists to establish a reliable understanding of the problem space before the team commits to a particular solution. This includes learning about users, business context, current workflows, pain points, constraints, and desired outcomes.
Moving into solution definition too early creates a risk that the team will optimize the wrong problem or merely implement stakeholder assumptions.
Option B, writing user stories for potential solutions, is more appropriate after sufficient discovery evidence has been collected and the team has begun translating findings into implementation requirements.
Option C is especially problematic because discovery should challenge personal assumptions rather than use them as evidence of what users want. The designer should investigate users directly through appropriate research methods.
This is one of the most fundamental principles across the UX Designer study guide: separate the problem space from the solution space. Research should establish what needs to be solved before the team decides how it should be solved.
A disciplined Discovery phase therefore reduces rework, prevents premature commitment, and increases the likelihood that subsequent design decisions address genuine user and organizational needs.
Study Guide reference/topics: Discovery strategy, problem definition, research before solutions, user needs, Discovery.
NEW QUESTION # 82
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