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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Benefit Realization | 20% | - Optimization of investments and outcomes - Business case development and management - Value delivery and benefits identification - Benefit measurement and monitoring |
| Topic 2: Strategic Management | 20% | - IT strategy development and alignment - Investment and portfolio management - Strategic planning and governance integration - Enterprise architecture and technology roadmaps |
| Topic 3: Resource Optimization | 15% | - Resource performance and efficiency - Sourcing and vendor management - Human, financial and infrastructure resources - IT resource planning and allocation |
| Topic 4: Risk Optimization | 20% | - Risk monitoring and reporting - Risk identification, assessment and evaluation - IT risk management framework - Risk response and mitigation strategies |
| Topic 5: Framework for the Governance of Enterprise IT | 25% | - Development and implementation of governance frameworks - Principles, concepts and components of governance - Alignment with enterprise goals and strategies - Governance assurance and continuous improvement |
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問題 #162
Which of the following should be the ClO's GREATEST consideration when making changes to the IT strategy'?
答案：B
解題說明：
The CIO's greatest consideration when making changes to the IT strategy should be whether key stakeholders have been consulted, because they are the ones who are affected by and involved in the IT strategy. Key stakeholders include the business functions, customers, suppliers, partners, regulators, and employees who depend on or contribute to the IT value delivery1. Consulting key stakeholders helps to ensure that the IT strategy is aligned with the business strategy and objectives, and that it meets the needs and expectations of the stakeholders2. Consulting key stakeholders also helps to solicit feedback and suggestions for improvement, and to gain buy-in and support for the IT strategy3. Consulting key stakeholders also helps to identify and manage any risks, issues, or opportunities that may arise from the IT strategy changes4.
References := IT Strategy: What is it?, How to create an effective IT strategy in 2022, IT Strategy Stakeholder Engagement, IT Strategy: A 3-step Plan.
問題 #163
Which of the following is MOST important to effectively initiate IT-enabled change?
答案：C
解題說明：
The most important factor to effectively initiate IT-enabled change is to obtain top management support and ownership. This is because top management can provide the vision, direction, resources, and authority for the change, as well as communicate the benefits and urgency of the change to the rest of the organization. Top management support and ownership can also help to overcome resistance, align stakeholders, and ensure accountability and governance for the change. According to a McKinsey survey1, having active and visible executive sponsorship is the most important practice for successful digital transformations.
Establishing a change management process is also important, but not the most important factor. A change management process can help to plan, execute, monitor, and control the change activities, as well as address the human side of the change. However, without top management support and ownership, a change management process may not be effective or sustainable.
Ensuring compliance with corporate policy is also important, but not the most important factor. Compliance with corporate policy can help to ensure that the change is consistent with the organization's values, standards, and regulations, as well as avoid legal or ethical issues. However, compliance with corporate policy may not be sufficient or relevant for initiating IT-enabled change, especially if the policy is outdated or incompatible with the change objectives.
Benchmarking against best practices is also important, but not the most important factor. Benchmarking against best practices can help to identify gaps, opportunities, and solutions for improving the organization's performance and competitiveness through IT-enabled change. However, benchmarking against best practices may not be applicable or feasible for initiating IT-enabled change, especially if the change is innovative or disruptive.
References := The Magic Bullet Theory in IT-Enabled Transformation, Introduction section. The keys to a successful digital transformation | McKinsey, The anatomy of digital transformations section. Best Practices in Change Management - Prosci, Introduction section.
問題 #164
A regulatory audit of an IT department has identified discrepancies between processes described in the procedures and what is actually done by system administrators.
The discrepancies were caused by recent IT application changes. Which of the following would be the BEST way to prevent the recurrence of similar findings in the future?
答案：A
解題說明：
Including the update of documentation within the change management framework is the best way to prevent the recurrence of similar findings in the future. This is because the change management framework is a systematic and structured approach to managing changes in IT systems, applications, processes, and procedures. By incorporating the update of documentation as part of the change management process, the IT department can ensure that any changes are properly documented and communicated to the relevant stakeholders, and that the documentation is always aligned with the actual practices. This will help to avoid any discrepancies or inconsistencies between the procedures and what is actually done by system administrators, and thus reduce the risk of audit findings or non-compliance issues. Assigning the responsibility for periodic revisions and changes to process owners, requiring each IT employee to confirm compliance with IT procedures on an annual basis, and establishing high-level procedures to minimize process changes are all possible measures to improve the documentation quality, but they are not as effective or efficient as including the update of documentation within the change management framework. They may not address the root cause of the problem, which is the lack of coordination and integration between the documentation and the change management activities. Reference:= Change Management Best Practices for IT Teams - Smartsheet, IT Documentation: Purpose and Best Practices - Helpjuice, IT Documentation Best Practices | IT Glue
問題 #165
Which of the following would BEST help to ensure timely reporting on risk events and responses to appropriate levels of management?
答案：C
解題說明：
Explanation/Reference: https://books.google.com.pk/books?id=k_hgAwAAQBAJ&pg=PA43&lpg=PA43&dq=cobit+help+to
+ensure+timely+reporting+on+risk+events+and+responses+to+appropriate+levels+of
+management&source=bl&ots=f2MF7tvMQB&sig=ACfU3U1F_qwMA3wQlZ2tpcb8bvzR3eUTyw&hl=en&sa=X
&ved=2ahUKEwj4kajJq_zpAhUrDWMBHQu2BWoQ6AEwB3oECAoQAQ#v=onepage&q=cobit%20help%20to
%20ensure%20timely%20reporting%20on%20risk%20events%20and%20responses%20to%20appropriate%
20levels%20of%20management&f=false
問題 #166
During qualitative risk analysis you want to define the risk urgency assessment. All of the following are indicators of risk priority except for which one?
答案：D
問題 #167
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