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| Section | Objectives |
|---|---|
| Topic 1: Renewals and Subscription Lifecycle | - Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines |
| Topic 2: Customer Success and Value Realization | - Customer adoption and success planning - Value tracking and expansion opportunities |
| Topic 3: Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Topic 4: Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Topic 5: Cisco Tools and Platforms | - Partner and quoting systems - Cisco ordering and subscription management tools |
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NEW QUESTION # 10
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?
Answer: A
NEW QUESTION # 11
A customer enrolled in Lifecycle Advantage (LCA) clicks the " Notify partner to order " button in response to an automated renewal notification. How should the RM respond?
Answer: A
Explanation:
The customer's selection of "Notify partner to order" is an explicit purchase-intent signal, so the Renewals Manager should transition from passive digital nurturing into active commercial engagement. Cisco describes Lifecycle Advantage as a digital engagement platform that automates lifecycle communications while giving customers a mechanism to signal renewal intent directly to their partner. (Cisco) Cisco's Lifecycle Advantage Commerce Automation guidance is even more specific: customers can review renewal quotes online and then digitally notify partners of their intent to purchase. The configured partner commerce contact receives that notification so the commercial process can proceed. (Cisco Community) This does not mean a purchase order has already been submitted or that the renewal should simply be left to automation.
The current Cisco Renewals Manager v2.0 blueprint reinforces this interpretation. Objective 3.4 requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals, while objective 3.5 covers facilitating commercial execution and order booking.
Option A delays engagement despite clear buying intent. Option C incorrectly assumes that clicking the button completes the transaction; Cisco notes that the traditional "notify partner to order" workflow still requires partner involvement. (Cisco Blogs) Option D unnecessarily transfers ownership rather than having the RM act on the renewal signal.
Therefore, B is the correct answer.
NEW QUESTION # 12
Which action should a Renewals Manager take first?
Answer: C
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
* Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data
* Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
* Defining objectives, actions, timelines, and resources for each segment
* Aligning with the account team on the renewals strategy and value proposition
NEW QUESTION # 13
What does iARR measure?
Answer: C
NEW QUESTION # 14
Which statement best describes the Success Plan?
Answer: B
NEW QUESTION # 15
......
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