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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 7% | - Reports, dashboards, and analytics for education - Leverage Salesforce reporting features |
| Implementation Strategies and Best Practices | 18% | - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Configuration vs customization - Change management and adoption |
| Integration and Data Management | 16% | - Integration methods and tools - Data quality, deduplication, governance - External systems and third-party apps |
| Solution Design | 19% | - Security, sharing, and access design - Account and contact models for education - Design scalable, maintainable solutions |
| Education Data Architecture (EDA) | 22% | - Data migration and integration considerations - Relationships, data integrity, extending EDA - EDA data model, standard and custom objects |
| Domain Expertise | 18% | - Education industry processes and needs - Recruitment, admissions, student experience, advancement, alumni relations - Education Cloud capabilities and use cases |
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NEW QUESTION # 16
The career center at a university plans to use Student Success Hub and is preparing to import student data.
In which order should the data be imported?
Answer: A
Explanation:
The data should be imported in the order of Account, Term, Program Enrollment, and Course records for the career center that plans to use Student Success Hub and is preparing to import student data. The order of data import is important to ensure that the data is consistent and accurate in Salesforce and that the relationships between the objects are maintained. The data should be imported in the order of Account, Term, Program Enrollment, and Course records because these objects have dependencies or lookups to each other. For example, a Program Enrollment record has a lookup to an Account record and a Term record, and a Course record has a lookup to a Term record. Importing the data in this order can help avoid errors or missing data. Course, Course Offering, Program Plan, and Affiliation records or Account, Term, Course, and Course Offering records are not correct orders of data import for the career center that plans to use Student Success Hub and is preparing to import student data. Reference:
https://powerofus.force.com/s/article/EDA-Data-Import
https://powerofus.force.com/s/article/EDA-Program-Enrollments
NEW QUESTION # 17
A business school will implement Salesforce for its MBA recruitment and admissions.
Which role should participate in the Salesforce Center of Excellence?
Answer: C
Explanation:
A Salesforce system admin is a role that should participate in the Salesforce Center of Excellence (COE) for the business school that will implement Salesforce for its MBA recruitment and admissions. A Salesforce system admin is a person who configures, maintains, and supports the Salesforce platform, ensuring that it meets the needs and requirements of the users and stakeholders. A Salesforce system admin is also responsible for managing user access, security, data quality, reports, dashboards, workflows, and integrations2. A Salesforce system admin can provide valuable input and feedback to the COE, as well as execute the tasks and projects assigned by the COE.
A university technology vice president and a president of the university are not roles that should participate in the Salesforce COE for the business school. A university technology vice president is a person who oversees the overall IT strategy, budget, and operations of the university, but may not have direct involvement or expertise in the Salesforce platform3. A president of the university is a person who leads the academic, administrative, and financial affairs of the university, but may not have direct involvement or expertise in the Salesforce platform4. These roles may be consulted or informed by the COE, but they are not part of the COE team.
NEW QUESTION # 18
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?
Answer: A
Explanation:
The impact of creating a Contact without a parent Account is that Contacts are public to all users, potentially sharing sensitive data. This is because Contacts without a parent Account are considered as private contacts, and they do not follow the sharing rules of the Account object. Private contacts are visible to all users in the same role or above, regardless of the Contact owner or the organization-wide default settings. This can expose sensitive student information to users who should not have access to it. Contacts without a parent Account are not private only to the record owner, at risk of ownership data skew, or require manually creating a related Affiliation record to enable sharing. Reference:
https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.htm&type=5
NEW QUESTION # 19
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
Answer: D
Explanation:
Education Data Architecture (EDA) is required to use Student Success Hub for the college's undergraduate advising. EDA is a product that provides a flexible and scalable data architecture for higher education institutions to manage their student lifecycle. EDA provides objects and features such as Accounts, Contacts, Relationships, Affiliations, Attributes, or Course Connections. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. A Customer Community license, Pathways, or Field Service are not required to use Student Success Hub for the college's undergraduate advising. Reference:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.org/products/student-success-hub/overview/
NEW QUESTION # 20
An education customer is interested in participating in an open-source commons community sprint project.
Which development consideration should the constant advise?
Answer: B
Explanation:
The consultant should advise that projects use CumulusCI for continuous integration and deployment, which is a tool that automates the development and release process of Salesforce applications. Projects are not required to have at least one Salesforce staff person on the project team, although they may have some Salesforce employees as contributors or advisors. Projects do not have to be compatible with the Education Data Architecture (EDA), although some projects may use EDA as a foundation or extension. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/open-source-commons/open-source-projects
https://trailhead.salesforce.com/en/content/learn/modules/cumulusci-basics
NEW QUESTION # 21
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