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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Account and Contact Management
Topic 2: Sales Lifecycle Management
Topic 3: Industry Knowledge
Topic 4: Reports and Dashboards
Topic 5: Sales Productivity and Management
Topic 6: Data Management
Topic 7: Implementation Strategies
Topic 8: Collaboration and Integration
Topic 9: Opportunity Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q220-Q225):

NEW QUESTION # 220
Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?

Answer: A

Explanation:
The Scope section of the Statement of Work (SOW) typically includes details on the services and deliverables provided, which would encompass user training on new features and the method of delivery. The consultant should discuss this section with Cloud Kicks to clarify responsibilities and expectations related to user training, ensuring that the SOW addresses CK's requirements for effective user adoption and training outcomes.


NEW QUESTION # 221
The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud. What should the consultant recommend to document the decision-makers and influencers?

Answer: B


NEW QUESTION # 222
Cloud Kicks needs to set sales quotas for all sales reps.
Which solution should the consultant consider?

Answer: C

Explanation:
To set sales quotas for sales reps, Salesforce provides a feature called Forecast Quotas. By enabling Forecast Quotas from Setup, organizations can define and manage sales quotas for individual sales reps, teams, or territories within the Salesforce Forecasts feature. This allows sales managers to set goals and track sales performance against these quotas.
* Setting Up Forecast Quotas: Once enabled, quotas can be managed from the Forecasts tab, where managers can set monthly or quarterly targets for reps based on their sales expectations.
* Visibility and Tracking: The quota information integrates directly with the Forecasts feature, providing visibility for reps and managers to monitor progress and performance.
Option A (Data Import Wizard) is primarily for importing data, not for setting quotas. Option C (assigning quota by profile) is not how quotas are assigned in Salesforce; they are set per user or role. For more details, refer to the Salesforce Forecast Quotas documentation.


NEW QUESTION # 223
Northern Trail Outfitters (NTO) wants to start tracking orders accounts in Sales Cloud. NTO has hired a consultant to complete the project.
What should the consultant take into account when implementing sales orders?

Answer: A

Explanation:
Northern Trail Outfitters (NTO) wants to start tracking orders in Sales Cloud and has hired a consultant for implementation.
* Orders and Contracts Relationship:
* Order Management: In Salesforce, orders are typically associated with contracts to represent agreed-upon terms between the company and the customer.
* Required Fields: The Contract Number field becomes required on the Order page layout when certain conditions are met, such as when the order is related to a contract.
* Implementation Considerations:
* Ensure Data Integrity: Having the Contract Number as a required field helps maintain accurate records linking orders to their respective contracts.
* Page Layout Configuration: The consultant must ensure that the Order page layout includes all necessary fields and that required fields are appropriately configured.
* Why This Matters:
* Legal and Compliance: Associating orders with contracts ensures that all orders are backed by legal agreements.
* Process Alignment: Aligns the order tracking process with NTO's business practices and Salesforce's data model.
Why Other Options Are Less Accurate:
* Option B: Once an order is activated, order line items cannot be added or removed. This is to maintain the integrity of the order.
* Option C: Orders can only be activated if the associated contract is active. Orders cannot be activated for inactive contracts.
Salesforce Sales Cloud References:
* Orders Overview: Salesforce Help - Orders
* Activating Orders: Salesforce Help - Activate Orders
* Required Fields on Orders: Documentation specifies that certain fields, like Contract Number, may be required depending on configuration.
By acknowledging that Contract Number is a required field on the Order page layout, the consultant ensures that NTO's implementation of sales orders aligns with Salesforce best practices and data requirements.


NEW QUESTION # 224
Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars. What should the consultant recommend?

Answer: C


NEW QUESTION # 225
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