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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| Topic 2: FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Topic 3: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
| Topic 4: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
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NEW QUESTION # 81
Which two factors should a consultant evaluate before deciding to use a FlexCard versus a standard Lightning Record Page component? Choose 2 answers
Answer: A,C
Explanation:
FlexCards are ideal when data needs to be pulled from multiple sources into a single compact, contextual view, and when the solution should remain configurable by admins declaratively rather than requiring custom Apex/LWC development.
NEW QUESTION # 82
A consultant needs an OmniScript element to display read-only, formatted information to users without capturing input, such as terms and conditions text. Which element should be used?
Answer: C
Explanation:
The Text element in OmniScript is used to display static or dynamically merged read-only content to the user, such as instructions, disclosures, or terms and conditions.
NEW QUESTION # 83
Which element in an OmniScript allows a consultant to repeat a group of input fields multiple times, such as collecting information for multiple dependents?
Answer: B
Explanation:
A Repeatable Block (or Loop element, depending on version) allows users to dynamically add or remove sets of related input fields, such as adding multiple dependents or beneficiaries.
NEW QUESTION # 84
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
Answer: C,D
Explanation:
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc
NEW QUESTION # 85
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers
Answer: B,D
Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
NEW QUESTION # 86
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