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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Designing and Creating an Application | 20% | - Create application modules - Manage application artifacts - Determine if an application is a good fit for ServiceNow - Design and create the application data model - Understand and use application scope |
| Topic 2: Managing Applications | 10% | - Deploy applications - Manage update sets - Use Studio and IDE - Maintain application lifecycle |
| Topic 3: Application Automation | 20% | - Create and manage Business Rules - Configure email notifications - Use Workflow Editor and Flow Designer - Create scheduled jobs - Create and manage Script Includes |
| Topic 4: Application User Interface | 20% | - Add and configure fields - Write client-side scripts - Create and configure UI Actions - Write server-side scripts - Create and customize forms |
| Topic 5: Working with External Data | 10% | - Use REST and SOAP web services - Import and export data - Integrate with third-party systems |
| Topic 6: Security and Restricting Access | 20% | - Manage data privacy - Implement application security - Configure Access Controls (ACLs) - Create and manage roles |
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NEW QUESTION # 257
Which methods can be used to install an application on a ServiceNow instance?
Choose 3 answers
Answer: A,C,E
Explanation:
ServiceNow provides several methods to install applications onto an instance, each suited to different scenarios:
* Import an Application from an XML File (Option A):
* Description: Developers can export an application as an XML file and then import it into another ServiceNow instance.
* Use Case: This method is commonly used for moving applications between instances, such as from development to production.
* Procedure:
* Navigate to "System Applications" > "Applications."
* Click on the "Import" button.
* Upload the XML file of the application.
Reference: Importing and Exporting Applications
Install an Application from the Application Repository (Option E):
Description: The Application Repository is a centralized location within ServiceNow where developers can publish applications. Instances with the appropriate permissions can install these applications directly.
Use Case: Ideal for deploying custom applications across multiple instances within the same organization.
Procedure:
Navigate to "System Applications" > "All Available Applications" > "All." Search for the desired application.
Click "Install" to add it to your instance.
Reference: Application Repository
Download and Install a Third-Party Application from the ServiceNow Store (Option F):
Description: The ServiceNow Store offers a marketplace of third-party applications that extend the platform's capabilities.
Use Case: When seeking pre-built solutions or integrations developed by third-party vendors.
Procedure:
Visit the ServiceNow Store.
Browse or search for the desired application.
Click "Get" or "Request App" to initiate the installation process.
Reference: ServiceNow Store
Incorrect Options:
Option B: Use the 'Install' button on the application record - This option is not a standard method for installing applications in ServiceNow. Applications are typically installed via the Application Repository, the ServiceNow Store, or by importing XML files.
Option C: Install from the Google Play Store - The Google Play Store is intended for Android applications and is not used for ServiceNow application installations.
Option D: Download from Stack Overflow - Stack Overflow is a platform for asking and answering programming questions and does not host ServiceNow applications for download.
NEW QUESTION # 258
Which of the following is NOT supported by Flow Designer?
Answer: B
Explanation:
Flow Designer is a graphical tool that allows users to automate processes in ServiceNow without coding. The following are supported by Flow Designer:
Call a subflow from a flow. This is a feature that allows users to invoke a subflow, which is a reusable unit of logic, from a flow. This can help simplify complex flows and avoid duplication of logic.
Use Delegated Developer. This is a feature that allows administrators to delegate the development and maintenance of flows and actions to users who are not administrators. This can help distribute the workload and empower non-admin users to create automations.
Run a flow from a MetricBase Trigger. This is a feature that allows users to trigger a flow based on a MetricBase query, which is a way of analyzing time-series data in ServiceNow. This can help automate actions based on data trends and patterns.
The following is not supported by Flow Designer:
Test a flow with rollback. This is not a feature of Flow Designer, but of Automated Test Framework (ATF), which is a tool that allows users to create and run automated tests on ServiceNow applications and features. ATF supports testing flows with rollback, which means reverting any changes made by the flow during the test execution. Reference: Flow Designer, Automated Test Framework
NEW QUESTION # 259
While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that?
Choose 2 answers
Answer: B,D
NEW QUESTION # 260
Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?
Answer: C
NEW QUESTION # 261
Which of the following CANNOT be debugged using the Field Watcher?
Answer: B
NEW QUESTION # 262
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