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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 2	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 4	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 5	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 6	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

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Salesforce Certified Slack Administrator Sample Questions (Q119-Q124):

NEW QUESTION # 119
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A. Create a new public workspace called "Expenses" with access granted to all employees.
B. Create a public announce-only channel for the expense system.
C. Create a private channel called #expense-system-updates with all employees added.
D. Create a new invite-only workspace called "Expenses."

Answer: C

NEW QUESTION # 120
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A. Instruct Sales managers to use more @channel's and @here's in their announcements.
B. Provide additional learning and host a Slack day.
C. Identify the most active members and ask them to post more in public channels.
D. Ask the Sales team to react with :eyes: when they have read a message.

Answer: B

NEW QUESTION # 121
You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)

A. Ensure the workspace design is loosely defined so that it can easily change over time.
B. Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
C. Define organization policies to prevent workspaces from differing from corporate standards.
D. Create the minimum number of workspaces to meet your users' needs to limit context switching.

Answer: D

Explanation:
Slack strongly advises:
"Design for the minimum number of workspaces needed to meet business requirements. Fewer workspaces reduce context switching, simplify governance, and improve findability." Option A (loose design) risks chaos. B (strict policy) is important but doesn't directly solve workspace sprawl. D (more workspaces) worsens fragmentation.
(Reference: Slack Administration Study Guide - Workspace Design Principles for Enterprise Grid)
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NEW QUESTION # 122
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A. Instruct Sales managers to use more @channel's and @here's in their announcements.
B. Provide additional learning and host a Slack day.
C. Identify the most active members and ask them to post more in public channels.
D. Ask the Sales team to react with :eyes: when they have read a message.

Answer: B

Explanation:
When engagement in public channels drops, Slack recommends education and re-engagement campaigns like hosting a "Slack day" to showcase best practices.
Slack documentation highlights:
"Slack Days are opportunities to encourage better usage patterns, provide learning sessions, and reinforce the importance of open communication through public channels." Option A and D focus on short-term fixes and notifications, not improving behavior sustainably. Option B alone is not a complete strategy.
(Reference: Slack Administration Study Guide - Driving Adoption and Maintaining Engagement)

NEW QUESTION # 123
You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces.
What is the most efficient way for you to gather this information?
(Select the best answer.)

A. Export the data from the Members section of the org analytics dashboard.
B. Gather the data from the Manage Members section of each workspace's administration dashboard.
C. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
D. Export the data using the Export Data tab in the org administration dashboard.

Answer: D

NEW QUESTION # 124
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