Peoplecert ITIL-4-CDS valid & ITIL-4-CDS exam torrent & ITIL-4-CDS book torrent

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Topic 1: Value Stream Design and Development	- Designing service value streams 1. Customer journey mapping 2. Service design considerations
Topic 2: Create, Deliver and Support Practices	- Supporting management practices 1. Problem management 2. Incident management 3. Knowledge management 4. Service desk 5. Change enablement - Service performance and quality 1. Monitoring and measurement 2. Continual improvement
Topic 3: Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Value streams and workflows 2. Service value system integration
Topic 4: Prioritization and Work Management	- Work planning and prioritization 1. Backlog management 2. Capacity and demand management
Topic 5: Information and Technology	- Supporting technologies 1. Service management technologies 2. Automation and tool integration
Topic 6: Organizational Structure and Teams	- Team culture and collaboration 1. Team capabilities and competencies 2. Workforce planning and development

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

A. Shortest item first
B. Shift-left
C. Swarming
D. Robotic process automation

Answer: B

NEW QUESTION # 49
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
B. Understand the situations in which incidents and service requests will be initiated
C. Identify the activities which could be improved by the use of automation
D. Understand which steps contribute least to the support of the service

Answer: B

NEW QUESTION # 50
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

A. Designing a continuous integration/continuous delivery pipeline
B. Reducing the time it takes to provide environments for projects
C. Minimizing handoffs between specialists within a development team
D. Reducing the time spent assessing and approving changes

Answer: A

NEW QUESTION # 51
Which is an example of a divisional organizational structure?

A. An organization which has arranged its teams in a hierarchical authority structure
B. An organization which does not have a layered management structure
C. An organization which has a different business unit for each of its products
D. An organization which uses a grid of reporting relationships

Answer: C

NEW QUESTION # 52
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A. Renegotiate service level targets
B. Recruit additional operations staff
C. Improve operations team training
D. Improve filtering of operations data

Answer: D

NEW QUESTION # 53
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