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| Section | Weight | Objectives |
|---|---|---|
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Managing Resources | 16% | - Configure service territories and membership - Manage time sheets, operating hours, and skills - Understand license types and deployment - Set up and manage crews and resource types |
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NEW QUESTION # 147
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
Answer: B
Explanation:
A quick action is used tocreate a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_quick_actions.htm&type=5 Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By includingthe required products in the work type, the system can automatically add them to the work order when the work type is selected.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_types.htm&type=5
NEW QUESTION # 148
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
Answer: D
Explanation:
To provide access to the Salesforce Field Service Mobile App, the user's profile must have the Field Service Mobile permission enabled.Updating Public Group membership, assigning a Field Service Mobile License to the user, or modifying the user record would not grant access to the mobile app. References:https://help.
salesforce.com/s/articleView?id=sf.fs_mobile_app_permissions.htm&type=5
NEW QUESTION # 149
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
Answer: A,B,E
Explanation:
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:https://help.salesforce.com/s/articleView?
id=sf.fs_dispatch_console_schedule_appointments.htm&type=5
NEW QUESTION # 150
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
Answer: A
Explanation:
This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment. References:https://help.
salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5
NEW QUESTION # 151
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
Answer: C
Explanation:
Customgantt filters are filters that allow dispatchers to view service appointments based on specific criteria such as status, priority, or custom fields[67]. Creating a custom gantt filter would allow providing a view of emergency work that is only visible to dispatchers by setting up criteria such as status equals emergency and sharing the filter with dispatchers only[68]. Custom lightning component is a component that allows developers to create custom user interfaces using Lightning Web Components or Aura Components[69].
Creating a custom lightning component would require coding and would not leverage the existing gantt chart functionality. Custom report in a private report folder is a report that allows users to view data based on specific criteria such as objects, fields, filters, or charts[70]. Creating a custom report in a private report folder would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. Custom list view is a list view that allows users to view records based on specific criteria such as filters, fields, or sorting[71]. Creating a custom list view would not provide a view of emergency work on the gantt chart and would not allow dispatchers toschedule or reschedule service appointments. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters_create.htm&type=5 https://developer.
salesforce.com/docs/component-library/documentation/en/lwc https://help.salesforce.com/s/articleView?id=sf.
reports_builder_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_listviews.
htm&type=5
NEW QUESTION # 152
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