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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Exam Price: | USD 200 + applicable taxes |
| Passing Score: | 78% |
| Available Languages: | Portuguese (Brazil), English, German, Spanish, Japanese, French |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based questions |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Service-Cloud-Consultant Exam is an advanced-level certification that validates the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is a challenging exam that requires extensive knowledge of the Service Cloud features and functionalities, and passing the exam can significantly boost the candidate's career prospects. If you are a Salesforce professional looking to specialize in the Service Cloud domain, then the Salesforce Certified Service Cloud Consultant certification is the perfect credential to showcase your expertise.
NEW QUESTION # 137
When support agents are working on a case, the support manager at universal containers wants the agents to
see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?
Answer: C
NEW QUESTION # 138
Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?
Answer: B
NEW QUESTION # 139
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?
Answer: A
NEW QUESTION # 140
As part of a service improvement project, Cloud Kicks (CK) has implement Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction, CPIS show a decrease; however, many customers have provided testimonials about great support experinces.
Which KPI should help explain the disparity?
Answer: A
NEW QUESTION # 141
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?
Answer: B
Explanation:
Generating continuous feedback from the project team, and adjusting the requirements and deliverables accordingly is a key principle of Agile methodology. It allows for iterative and incremental development, which can lead to a successful implementation of Service Cloud. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-principles :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-methodologies
NEW QUESTION # 142
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