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NEW QUESTION # 55
A key audit process is the way auditors gather information and determine the findings ' characteristics. Put the actions in the correct order to complete this process.
Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
This sequence is derived from ISO 19011:2018 - Guidelines for Auditing Management Systems, which is used in conjunction with ISO 14001:2015 by auditors. Specifically, the audit process steps during the " conducting the audit " phase include:
Determining the source of information (Clause 6.4.5): Includes documents, interviews, records, and observations.
Collecting data by sampling (Clause 6.4.6): Sampling helps in managing resources and gathering relevant evidence effectively.
Gathering audit evidence (Clause 3.8): Audit evidence is the data collected and verified to support findings.
Evaluating against audit criteria (Clause 3.9): Evidence must be evaluated against standards such as ISO
14001 requirements, internal policies, etc.
Developing audit findings (Clause 6.4.9): Conclusions regarding conformance, nonconformance, and opportunities for improvement.
Review of findings (Clause 6.4.10): Cross-verification and validation before finalizing results.
Audit conclusions (Clause 6.4.11): Final statements summarizing the audit based on findings.
This structured process ensures audits are performed impartially, with verifiable, evidence-based outcomes that contribute to continual improvement.
Reference:
ISO 19011:2018, Clauses 6.4.5 to 6.4.11
ISO 14001:2015, Clause 9.2 - Internal audit requirements
NEW QUESTION # 56
You are responsible for the second surveillance audit of ABC, a medium-sized metal mechanical manufacturing organisation. The significant environmental aspects are loud noise, solid waste, energy consumption and liquid waste.
During the opening meeting, you are informed that when COVID-19 started, sales increased considerably, so they had to open a third shift, from 10 pm to 6 am. You interview the Production Manager.
You: How did you carry out this change and how did you evaluate the impact on ABC's EMS?
PM: It was very simple, we just did it.
You: Did you introduce any change in the EMS?
PM: No. It is the same processes, the same products, the same materials, therefore the same environmental aspects.
You: What about the people?
PM: We distributed the most experienced workers among the three shifts. They trained the newly hired personnel.
Which of the six key questions from the following list would you ask? Have you...
Answer: A,B,C,F,G,H
Explanation:
The correct six questions are A, B, D, F, H and I .
Opening a third shift is a significant operational change, even if the products, materials and processes remain the same. The scale, timing and conditions of operation have changed. This can affect energy use, waste generation, noise impacts, emergency arrangements, operational controls, interested parties and the internal audit programme.
A). Revised the internal audit programme - Correct
The internal audit programme should consider changes affecting the organisation. A new night shift may need to be included in the audit programme because environmental controls may operate differently at night. ISO
/TC 207's reviewed interpretations confirm that the EMS audit programme considers environmental importance, organisational changes and previous audit results.
B). Reviewed the environmental objectives - Correct
Environmental objectives should remain relevant to significant aspects and environmental performance. If production has increased, objectives related to waste, energy, liquid waste or noise may need to be reviewed or updated.
D). Evaluated the extra amount of waste that will be generated - Correct The Production Manager's statement is incomplete. The same process can still create greater environmental impact if it operates for more hours. More production may mean more solid waste, liquid waste and energy consumption.
F). Reviewed the needs and expectations of interested parties - Correct A night shift may affect interested parties differently, especially because loud noise is a significant environmental aspect. Neighbours, regulators, landlords, customers or local authorities may have expectations or requirements linked to night-time operations.
H). Reviewed the emergency response plans - Correct
Emergency arrangements may need revision because the site now operates during the night. Staffing levels, trained emergency responders, spill response, fire response, external communication and access to emergency services may differ during the 10 pm to 6 am shift. ISO/TC 207 interpretations also confirm that relevant information and training on emergency preparedness and response apply to persons working under the organisation's control where appropriate.
I). Reviewed the documented operational procedures - Correct
Operational procedures and controls should be reviewed to confirm that environmental controls are effective on all three shifts. ISO/TC 207 interpretations confirm that ISO 14001 clause 8.1 remains focused on planning and controlling operations associated with significant environmental aspects, compliance obligations, risks and opportunities, and environmental objectives.
Why the other options are not selected:
C may be useful, but it is not one of the strongest ISO 14001 change-impact questions in this scenario.
E is not correct because ISO 14001 does not specifically require a formal documented plan every time the EMS changes.
G is too broad as written; affected responsibilities may need review, but reviewing "all roles" is not the best key question compared with the six selected.
NEW QUESTION # 57
When an organisation needs to determine the resources required for the internal audit programme, which one of the following issues does not impact on the achievement of its intended results?
Answer: A
Explanation:
The correct answer is A .
When determining resources for an audit programme, the organisation should consider issues that directly affect the ability to plan, conduct, report, and follow up audits effectively. Relevant resource considerations include the availability of competent auditors and technical experts , the impact of different time zones , and the availability of necessary documented information .
A). Access by the audit program manager to the competence records of the EMS Manager - Not required The EMS Manager's competence records may be relevant as part of EMS competence evidence during an audit, but access to those records is not a specific resource requirement for managing the internal audit programme . The audit programme manager needs to ensure auditor competence, audit resources, audit methods, timing, and information availability-not specifically the EMS Manager's competence file.
B). Availability of competent auditors and technical experts - Relevant Audits can only achieve reliable results when the audit team has the right competence and technical knowledge.
C). Impact of different time zones - Relevant
This can affect scheduling, remote audits, interviews, communication, and availability of personnel.
D). Availability of the necessary documented information - Relevant
Auditors need access to procedures, records, compliance evidence, operational controls, monitoring data, and other EMS documented information to collect audit evidence.
Therefore, the issue that does not impact the intended results of the internal audit programme is A .
NEW QUESTION # 58
As a third-party auditor, you are leading a surveillance audit of ABC, an organisation that designs and manufactures a wide range of electric home appliances.
The first interview of the audit is with the Design Manager (DM). This was not your original plan, but the DM had to leave ABC as soon as the interview was over, and you agreed to see her first.
You: Reviewing the list of significant environmental aspects, I did not see any related to the use of the products by customers or their final disposition.
DM: We identified those aspects, but when determining their significance, none of those aspects was significant. You can see here the related documented information.
Considering that you have just started the audit and would need to interview other ABC personnel, which six of the following issues would provide you with further information on the answer given by the Design Manager?
Answer: C,E,H,I,J,K
Explanation:
In accordance with ISO 14001:2015 Clause 6.1.2 (Environmental aspects), when identifying environmental aspects and determining significance, an organization must consider a life-cycle perspective, including product use and end-of-life treatment.
To corroborate and investigate the Design Manager ' s assertion that product use and disposal aspects were determined non-significant, an auditor must pursue audit trails across related system processes:
* Applicable legal requirements (Option B): Check compliance obligations regarding product energy efficiency (e.g., Eco-design rules) or disposal directives (e.g., WEEE/RoHS).
* Provision of information to customers (Option D): Evaluate operational controls (Clause 8.1) regarding user instructions for energy use and end-of-life handling.
* Identification of requirements of interested parties (Option E): Examine customer and regulatory expectations regarding product footprint under Clause 4.2.
* Scope of the EMS (Option H): Verify under Clause 4.3 if product use and end-of-life life-cycle stages are included in system boundaries.
* End-of-life disposal by customers (Option J): Evaluate actual life-cycle considerations for product recycling, re-use, or hazardous material recovery.
* Criteria to assign significance to impacts (Option L): Inspect the evaluation methodology (Clause
6.1.2) to determine whether criteria were objectively and consistently applied.
General operational topics like internal audits, management reviews, safety committee minutes, or general roles do not provide direct evidence regarding product life-cycle significance determinations.
References: ISO 14001:2015 Clause 6.1.2 (Environmental aspects), Clause 8.1 (Operational planning and control), Annex A.6.1.2 (Life-cycle perspective), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Auditing Life-Cycle Aspects).
NEW QUESTION # 59
Which two of the following must be included in the audit scope of an ISO 14001 audit?
Answer: A,E
Explanation:
In accordance with ISO 14001:2015 Clause 4.3 (Determining the scope of the environmental management system) and ISO 19011 Clause 6.3.2, defining the audit scope requires establishing the boundaries and extent of the management system evaluation.
Option C is correct because Clause 8.1 (Operational planning and control) explicitly mandates that an organization must control or influence outsourced processes, products, and services that fall within its management system boundaries. Therefore, externally provided products, processes, and services must be evaluated as part of the audit scope. Option D is correct because ISO 14001:2015 requires a life-cycle perspective, covering activities, products, and services from raw material acquisition or generation through end-of-life treatment, within the defined audit scope.
Option A is incorrect because quality system processes belong to ISO 9001, not the core ISO 14001 environmental management system scope. Option B is incorrect because external training providers are external parties rather than structural scope components (unless specifically defined within an outsourced operational control evaluation). Options E and F are incorrect because the number of auditees to be interviewed and audit logistics are operational elements defined in the audit plan and schedule, not parameters that define the audit scope itself.
References: ISO 14001:2015 Clause 4.3 (Scope of EMS), Clause 8.1 (Operational planning and control), ISO
19011:2018 Clause 6.3.2 (Establishing audit plan/scope), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Scope and Plan Formulation).
NEW QUESTION # 60
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