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| Section | Weight | Objectives |
|---|---|---|
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Discovery | 13% | - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles - Usability and Information Architecture |
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
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NEW QUESTION # 125
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?
Answer: A
Explanation:
The correct answer is B. Experience Cloud, as stated in the uploaded UX Designer study guide. Experience Cloud is designed to create external-facing digital experiences that connect customers, partners, and other audiences with Salesforce data and processes. A B2B sales portal commonly needs authenticated external users to access CRM information, collaborate with the organization, view or manage opportunities, work with leads, or interact with other Salesforce records. That requirement aligns directly with Experience Cloud because the portal experience can be built around CRM-connected data while still presenting an external interface tailored to business partners or customers. Option A, Commerce Cloud, is primarily focused on digital commerce experiences and transactional storefront requirements. Although commerce can be relevant to B2B scenarios, the question specifically emphasizes creating a sales portal that integrates customer relationship management, which points to Experience Cloud. Option C, Sales Cloud, provides the CRM capabilities used by internal sales organizations, but it is not itself the external portal solution described in the scenario. From a UX architecture perspective, the correct platform should match both the target audience and the interaction context. Here, external B2B users require a portal tightly integrated with Salesforce CRM data and processes.
Study Guide reference/topics: Experience Cloud, B2B portal, CRM integration, external experiences, Declarative Design.
NEW QUESTION # 126
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.
How should the designer describe them?
Answer: C
Explanation:
Styling hooks are CSS custom properties that allow developers to customize the appearance of base and custom components in a consistent and supported way. They work with web components and shadow DOM, which provide encapsulation and modularity for LWC. Styling hooks use the--sldsnamespace and follow a naming convention that reflects the component, category, property, attribute, and state of the element being styled. For example,--slds-c-button-brand-color-background-hoveris a styling hook for the button component, brand category, color background property, and hover state. Styling hooks can be declared in the CSS file of the LWC or in a global CSS file that affects all components on the page. Styling hooks are not standard CSS properties, but custom ones that are defined by SLDS and applied to the components using thevar()function.Reference:
Styling Hooks - Lightning Design System
SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
-dxp Styling Hooks | LWR Sites for Experience Cloud | Salesforce Developers The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].
[1] https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styling_hooks
NEW QUESTION # 127
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?
Answer: D
Explanation:
According to the Salesforce documentation, the number of dynamic dashboards that an organization can have depends on the edition of Salesforce that they are using. A dynamic dashboard is a dashboard that runs using the security settings of the user viewing the dashboard, so that each user sees the data according to their own access level. Dynamic dashboards are useful for sharing one common set of dashboard components to users with different levels of access, without having to create separate dashboards for each user or role. The documentation states that:
Enterprise Edition can use up to 5 dynamic dashboards
Unlimited and Performance Edition can use up to 10 dynamic dashboards
Developer Edition can use up to 3 dynamic dashboards
Additional dynamic dashboards may be available for purchase
Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up to 10 different dynamic dashboards1Taking Advantage of Dynamic Dashboards | Salesforce Developers
NEW QUESTION # 128
Methods to build inclusive design for all?
Answer: B
Explanation:
The uploaded study guide keys A. Survey as the correct answer. The abbreviated wording is preserved exactly from the supplied source.
Within the choices provided, a survey is the method that directly gathers information from users or a broader participant population. That makes it consistent with the study guide's broader human-centered emphasis on understanding people rather than making design decisions entirely from internal assumptions.
Option B, heuristic analysis, is an expert-led evaluation method. It can identify usability problems by comparing an interface against established principles, but it does not directly collect perspectives from the diverse users whose needs an inclusive design should address.
Option C, stakeholder analysis, focuses on understanding relevant organizational or project stakeholders.
While stakeholders can supply important business and operational context, their perspectives do not automatically represent the full range of end-user experiences.
The source itself provides only the question, options, and keyed answer; it does not provide a deeper rationale for why "Survey" was selected. Accordingly, the supported interpretation is that the survey is the option most directly associated with collecting user input across a broader group.
For this study guide, the answer remains A.
Study Guide reference/topics: Inclusive Design, surveys, user input, Human-Centered Design.
NEW QUESTION # 129
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
Answer: C
Explanation:
The study guide identifies B. Semantic and accessible component markup as the correct answer. SLDS is a design system that provides resources for creating interfaces aligned with Salesforce's visual and interaction conventions. In the context of this question, its relevant contribution is component markup designed around semantic structure and accessibility considerations. Semantic markup is important because the structure of an interface conveys meaning beyond its visual appearance. Properly structured controls, labels, states, and component relationships can be interpreted more reliably by browsers and assistive technologies. Option A is incorrect within the study guide's framing because SLDS itself is not simply a library of Lightning Web Components. The system provides design specifications, patterns, markup, styling, and associated guidance that can be applied when developing components. Option C describes JavaScript modules and plugins rather than the core SLDS resource identified by the answer key. This question reinforces the distinction between a design system and a component runtime framework. SLDS provides the standards and building blocks that support consistent interface implementation. For custom development, using its semantic and accessible markup patterns helps preserve Salesforce UX conventions while reducing the risk of inconsistent component behavior.
Study Guide reference/topics: SLDS, semantic markup, accessibility, component patterns, Salesforce Lightning Design System.
NEW QUESTION # 130
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