BONUS!!! Laden Sie die vollständige Version der ZertPruefung ISO-9001-Lead-Auditor Prüfungsfragen kostenlos herunter: https://drive.google.com/open?id=1XBqo3_kNiB1coqbUIt7z9hqDDaSDjjn4
Wenn Sie die PECB ISO-9001-Lead-Auditor nicht bestehen, nachdem Sie unsere Unterlagen gekauft hat, bieten wir eine volle Rückerstattung. Diese Versprechung bedeutet nicht, dass wir nicht unserer PECB ISO-9001-Lead-Auditor Software nicht zutrauen, sondern unsere herzliche und verantwortungsvolle Einstellung, weil wir die Kunden sorgenfrei lassen wollen. Mit professionelle PECB ISO-9001-Lead-Auditor Prüfungssoftware und der nach wie vor freundliche Kundendienst hoffen wir, dass Sie sich keine Sorge machen.
| Thema | Einzelheiten |
|---|---|
| Thema 1 |
|
| Thema 2 |
|
| Thema 3 |
|
| Thema 4 |
|
>> ISO-9001-Lead-Auditor Demotesten <<
In unserem ZertPruefung gibt es viele IT-Fachleute, die PECB ISO-9001-Lead-Auditor Zertifizierungsantworten bearbeiten, deren Hit-Rate 100% beträgt. Ohne Zweifel gibt es auch viele ähnliche Websites, die Ihnen vielleicht auch Lernhilfe und Online-Service bieten. Aber wir sind ihnen in vielen Aspekten voraus. Die Gründe dafür liegen darin, dass wir PECB ISO-9001-Lead-Auditor Prüfungsfragen und Antworten mit hoher Hit-Rate bieten, die sich regelmäßig aktualisieren. So können die an der PECB ISO-9001-Lead-Auditor Zertifizierungsprüfung teilnehmenden Prüflinge unbesorgt bestehen. Wir, ZertPruefung, versprechen Ihnen, dass Sie die PECB ISO-9001-Lead-Auditor ZertifizierungsPrüfung 100% bestehen können.
18. Frage
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME ' s revenue dropped significantly. In addition, customers ' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME ' s documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME ' s representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME ' s top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME ' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of 45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
After reviewing the documented information, Li Na claimed that it was not necessary to report the minor nonconformities that were identified; instead, they would be discussed in the next audit phase. Is this acceptable?
Antwort: C
Begründung:
Comprehensive and Detailed In-Depth Explanation:
As per ISO 9001:2015, Clause 10.2 (Nonconformity and Corrective Action), all identified nonconformities, including minor ones, must be documented and communicated to the auditee.
Minor nonconformities can lead to major issues if left unaddressed. The auditor must inform the organization before moving to the next audit phase so that corrective actions can be taken. Clause 9.2.2 (Internal Audit) states that audit findings should be reported without undue delay.
Since Li Na did not report the minor nonconformities immediately, her decision was incorrect. Minor nonconformities should always be documented and communicated before proceeding to the next phase.
Reference:
ISO 9001:2015, Clause 9.2.2 (Internal Audit Reporting)
ISO 9001:2015, Clause 10.2 (Nonconformity and Corrective Action)
19. Frage
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO
9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME's operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of 45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
According to scenario 5, Li Na conducted group interviews with departmental managers and top management by herself. Is this in accordance with audit best practices?
Antwort: B
Begründung:
Comprehensive and Detailed In-Depth Explanation:
According to ISO 19011:2018, Clause 6.4.6 (Conducting Interviews), group interviews should be conducted with at least two auditors to ensure objectivity and accuracy.
This prevents bias or misinterpretation of responses.
It allows for cross-validation of information.
It ensures that the audit results remain objective and impartial.
Since Li Na conducted the group interviews alone, she did not follow audit best practices. The correct approach would have been to have another auditor present during the interviews.
Reference:
ISO 19011:2018, Clause 6.4.6 (Conducting Interviews)
20. Frage
What does an auditor evaluate during an audit follow-up?
Antwort: B
Begründung:
Comprehensive and Detailed In-Depth Explanation:According to ISO 19011:2018, Clause 6.6 (Audit Follow-Up):
* The primary focus of an audit follow-up is verifying that corrective actions were effectively implemented.
* Internal audits and management reviews (B) are part of routine QMS operations, not the main objective of follow-ups.
* Site conditions (C) are relevant but secondary to verifying corrective action effectiveness.
Thus, A is the correct answer.
21. Frage
You are conducting an audit at a single-site organisation seeking certification to ISO 9001 for the first time.
The organisation manufactures cosmetics for major retailers and the name of the retailer supplied appears on the product packaging. Sales turnover has increased significantly over the past five years You are interviewing the new Product Development Manager. You note that a software application called SWIFT is used to help control the product development process.
You have gathered audit evidence as outlined in the table. Match the ISO 9001 clause 8.3 extracts to the audit evidence.
Antwort:
Begründung:
Explanation:
The table below shows the possible matching of the ISO 9001 Clause 8.3 extract to the audit evidence.
Table
Audit evidence
ISO 9001 Clause 8.3 extract
Half of all new products launched in the past 12 months were late. The NPD Manager explains he has not got enough people on his team to cope with the demand for new products.
"8.3.2 e) ... internal ... resource needs for the design and development of products ..." The NPD Manager explains many changes are made to cosmetic formulations during product development owing to retailer feedback. Only when confirmed by the retailer is the agreed formulation documented on SWIFT.
"8.3.5 ... retain documented information ..."
The NPD Manager explains that the customer confirms their approval to proceed with a new formulation by email. These emails are kept on SWIFT.
"8.3.6 ... retain documented information ..."
The NPD Manager shows you evidence of consumer trials that are carried out for some new products prior to full-scale launch.
"8.3.4 d) ... conducted to ensure that the resulting products and services meet the requirements ..." The NPD Manager explains that an approved external laboratory is used to perform shelf-life stability trials on some formulations during product development.
"8.3.2 e) ... external ... resource needs for the design and development of products ..."
22. Frage
In the context of a management system audit, identify the sequence of a typical process for collecting and verifying information. The first one has been done for you.
To complete the sequence click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop the options to the appropriate blank section.
Antwort:
Begründung:
Explanation:
Identifying the source of information
Sampling available data
Gathering audit evidence
Verifying objective evidence
Evaluating evidence against the audit criteria
Making audit conclusions
Evaluating against the audit criteria
According to ISO 19011:2018, clause 6.4, the process of collecting and verifying information during an audit involves the following steps1:
Identifying the source of information: The audit team should identify the sources of information that are relevant to the audit objectives, scope and criteria. These sources may include documents, records, personnel, processes, activities, facilities, equipment, etc. The audit team should also determine the methods and tools for accessing and collecting the information, such as interviews, observations, document review, sampling, etc.
Sampling available data: The audit team should select a representative sample of the available data to verify the conformity and effectiveness of the management system. The sample size and selection method should be based on the audit objectives, scope and criteria, as well as the level of confidence and risk. The audit team should also consider the validity, reliability, relevance and sufficiency of the data.
Gathering audit evidence: The audit team should use the methods and tools identified in the previous step to collect audit evidence, which is the records, statements of fact or other information that are relevant to the audit criteria and verifiable. The audit team should record the audit evidence in a clear, concise and objective manner, using notes, checklists, photographs, audio or video recordings, etc.
Verifying objective evidence: The audit team should verify the accuracy, completeness and authenticity of the audit evidence collected. This may involve cross-checking different sources of information, confirming the identity and authority of the persons providing the information, examining the original documents or records, etc. The audit team should also identify any discrepancies, inconsistencies or gaps in the audit evidence.
Evaluating evidence against the audit criteria: The audit team should compare the audit evidence with the audit criteria to determine the extent of conformity and nonconformity. The audit team should also identify any opportunities for improvement, best practices, positive aspects or potential risks. The audit team should use professional judgement and apply the principles of auditing when evaluating the audit evidence.
Making audit conclusions: The audit team should consolidate the audit findings and evaluate the overall performance and effectiveness of the management system. The audit team should also consider the audit objectives, scope and criteria, as well as the context and expectations of the auditee and other interested parties. The audit team should provide a clear, concise and objective statement of the audit conclusions, which may include the degree of conformity, the achievement of the intended outcomes, the need for corrective actions, the suitability for certification, etc.
Evaluating against the audit criteria: The audit team should review the audit conclusions and ensure that they are consistent with the audit criteria and supported by sufficient and appropriate audit evidence.
The audit team should also ensure that the audit conclusions are communicated to the auditee and other relevant parties in a timely and effective manner, using the agreed audit report format and distribution method.
References: ISO 19011:2018(en), Guidelines for auditing management systems
23. Frage
......
ZertPruefung hat ein professionelles IT-Team, das sich mit der Forschung der Fragen und Antworten zur PECB ISO-9001-Lead-Auditor Zertifizierungsprüfung beschäftigt und Ihnen sehr effektive Prüfungsunterlagen und Online-Dienste bietet. Wenn Sie ZertPruefung Produkte kaufen, wird ZertPruefung Ihnen mit den neulich aktualisierten, sehr detaillierten Schulungsunterlagen von bester Qualität und genaue Prüfungsfragen und Antworten zur Verfügung stellen. So können Sie sich ganz unbesorgt auf Ihre PECB ISO-9001-Lead-Auditor Zertifizierungsprüfung vorbereiten. Benutzen Sie ganz beruhigt unsere ZertPruefung Produkte. Sie können 100% die ISO-9001-Lead-Auditor Prüfung erfolgreich ablegen.
ISO-9001-Lead-Auditor Online Praxisprüfung: https://www.zertpruefung.ch/ISO-9001-Lead-Auditor_exam.html
Außerdem sind jetzt einige Teile dieser ZertPruefung ISO-9001-Lead-Auditor Prüfungsfragen kostenlos erhältlich: https://drive.google.com/open?id=1XBqo3_kNiB1coqbUIt7z9hqDDaSDjjn4