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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 2: Data and Analytics Management | 17% | - Reports and dashboards - Data validation and deduplication - Data import/export tools - Data security and quality |
| Topic 3: Object Manager and Lightning App Builder | 20% | - Lightning record pages and components - Standard and custom objects - Lightning App Builder and page layouts - Fields, relationships, and schema |
| Topic 4: Service and Support Applications | 10% | - Entitlements and service contracts - Knowledge and support tools - Case management |
| Topic 5: Productivity and Collaboration | 10% | - Email and calendar integration - Activities, tasks, and events - Chatter configuration |
| Topic 6: Sales and Marketing Applications | 10% | - Campaigns and products - Lead and opportunity management - Forecasts and sales processes |
| Topic 7: Configuration and Setup | 15% | - Sharing model and access controls - User management and security - Profile and permission sets - Company and org settings |
| Topic 8: Workflow/Process Automation | 15% | - Approval processes - Salesforce Flow - Automation best practices |
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NEW QUESTION # 117
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
Answer: D
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 118
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
Answer: D
Explanation:
Explanation
To automate applying discounts on opportunity products when an opportunity is won, the administrator should use Flow Builder, which is a tool that allows creating complex business processes with clicks. The administrator can create an autolaunched flow that runs when an opportunity is updated, checks if its stage is
"Closed Won", and updates its related opportunity products with discounts from a formula or variable.
Approval Process, Prebuilt Macro, and Formula Field are not able to update related records based on criteria.
References: https://help.salesforce.com/s/articleView?id=sf.flow_build_overview.htm&type=5
NEW QUESTION # 119
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
Answer: C,D
NEW QUESTION # 120
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
Answer: A
Explanation:
Explanation
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specificobject and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record typesfor each sales process, and three page layouts for each record type. References:
https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 121
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?
Answer: B
NEW QUESTION # 122
......
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