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| Section | Weight | Objectives |
|---|---|---|
| Solution Design | 36% | - Understand deployment tools and best practices - Define future state architecture - Design future state business processes - Define security and data access model - Validate data model fitment - Map Energy and Utilities Cloud components to requirements |
| Implementation | 38% | - Order Capture setup - Industry-specific component setup - License and access management - Product and pricing configuration - Contract management configuration - Post-sales process enablement - Data migration and integration - Initial setup and configuration |
| Test and Deploy | 13% | - Testing strategy and scenario design - User acceptance testing management - Deployment planning and execution |
| Discovery | 13% | - Understand current state architecture - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities |
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NEW QUESTION # 52
How is the Energy and Utilities Cloud solution installed on an org?
Answer: B
Explanation:
The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanaged components allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements. Reference = The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ
NEW QUESTION # 53
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: B,D
NEW QUESTION # 54
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
Answer: A
Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 55
A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers
Answer: A,B
NEW QUESTION # 56
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?
Answer: B,D
Explanation:
In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C. Meter Reading Data: Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D. Billing Related Data: Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements. Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management. Reference = Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 57
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