SAP - C_BCSCX_2502 - SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Useful Free Exam

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Explain customer-centric business transformation 3. Identify competitive differentiators
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Lead-to-cash processes 2. Omnichannel customer engagement 3. Integration with SAP Business Suite - SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. SAP Commerce Cloud capabilities 3. Customer data and experience management 4. SAP Sales Cloud and Service Cloud positioning
Topic 3: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. B2B and B2C commerce use cases 2. Retail customer experience scenarios 3. Customer loyalty and retention strategies

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Explain customer-centric business transformation
3. Identify competitive differentiators

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Lead-to-cash processes
2. Omnichannel customer engagement
3. Integration with SAP Business Suite

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. SAP Commerce Cloud capabilities
3. Customer data and experience management
4. SAP Sales Cloud and Service Cloud positioning

Topic 3: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. B2B and B2C commerce use cases
2. Retail customer experience scenarios
3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration is GDPR compliant
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: A,C,E

NEW QUESTION # 14
Which of the following is a feature of SAP Customer Data Platform?

A. Unique customer database
B. Payload customer error messages
C. Product Workbench
D. Al customer overview

Answer: A

NEW QUESTION # 15
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to retain an existing installed base of solutions.

Answer: A

NEW QUESTION # 16
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Opportunities
B. Pricing conditions
C. Coupon campaigns
D. Service orders

Answer: B,D

NEW QUESTION # 17
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Provide multiple views of the customer.
C. Execute end-to-end loyalty campaigns.
D. Connect information from a single source.

Answer: A

NEW QUESTION # 18
......

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