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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Deliver and transition services25%- Service delivery and operational practices
  • 1. Service integration and management
    • 2. Service operation and control
      - Service transition and change management
      • 1. Deployment and implementation
        • 2. Change enablement and release management
          Plan and build service value streams25%- Resource and capability management
          • 1. Buy vs build and sourcing strategies
            • 2. Planning and allocation
              - Service value system and value streams
              • 1. Designing value streams and workflows
                • 2. Core concepts and principles
                  Support and improve services25%- Service support and incident management
                  • 1. Incident and problem management
                    • 2. Service desk and request fulfilment
                      - Performance measurement and improvement
                      • 1. Continual improvement practices
                        • 2. Metrics and monitoring
                          Create and develop services25%- Quality assurance and validation
                          • 1. Service level management
                            • 2. Testing and verification
                              - Service design and development practices
                              • 1. Requirements definition and specification
                                • 2. Service components and architecture

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q63-Q68):

                                  NEW QUESTION # 63
                                  A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

                                  Answer: A

                                  Explanation:
                                  Release Management practice is responsible for defining and governing how software is built, packaged, and deployed across environments. By establishing standardized CI/CD pipelines, enforcing repository structures, and managing artifact versioning policies, it ensures consistency, repeatability, and traceability from development through production. This central oversight accelerates integration, embeds security and quality gates, and reduces deployment failures.Option B is incorrect because Service Validation and Testing focuses on designing and executing tests; it relies on established pipelines but does not own their standardization or governance.


                                  NEW QUESTION # 64
                                  An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

                                  Answer: B


                                  NEW QUESTION # 65
                                  During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

                                  Answer: B


                                  NEW QUESTION # 66
                                  Which is an example of results-based measurement and reporting?

                                  Answer: C


                                  NEW QUESTION # 67
                                  An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

                                  Answer: A


                                  NEW QUESTION # 68
                                  ......

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