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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Performance Improvement in Operations- Performance measurement and benchmarking
  • 1. Benchmarking techniques
    • 2. Setting performance targets
      - Continuous improvement approaches
      • 1. Process improvement methodologies
        • 2. Business process re-engineering
          Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
          • 1. Competitive positioning through operations capability
            - Operations strategy development
            • 1. Top-down vs bottom-up strategy perspectives
              • 2. Stages of operations strategy evolution
                Topic 3: Operations Management Concepts- Performance objectives of operations
                • 1. Cost
                  • 2. Dependability
                    • 3. Flexibility
                      • 4. Speed
                        • 5. Quality
                          - Definition and scope of operations management
                          • 1. Role of operations in supply chain efficiency and effectiveness
                            • 2. Operations as transformation process (input–transformation–output)
                              Topic 4: Quality and Reliability Management- Failure prevention and recovery
                              • 1. Maintenance strategies and reliability improvement
                                • 2. Failure measurement and impact
                                  • 3. Failure Mode and Effects Analysis (FMEA)
                                    - Total Quality Management (TQM)
                                    • 1. Quality assurance vs total quality
                                      Topic 5: Operations Processes and Systems- Four Vs of operations
                                      • 1. Visibility
                                        • 2. Volume
                                          • 3. Variety
                                            • 4. Variation in demand
                                              - Process design and analysis
                                              • 1. Input–transformation–output model
                                                • 2. Types of operations: manufacturing and services

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                                                  최신 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 무료샘플문제 (Q64-Q69):

                                                  질문 # 64
                                                  Building redundancy into operational procedures increases what for an organisation? Select TWO

                                                  정답：A,D

                                                  설명：
                                                  the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


                                                  질문 # 65
                                                  Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

                                                  정답：D

                                                  설명：
                                                  You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


                                                  질문 # 66
                                                  What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

                                                  정답：D

                                                  설명：
                                                  The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


                                                  질문 # 67
                                                  There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

                                                  정답：B

                                                  설명：
                                                  The correct answer is 1- fluctuation in demand for an item. E.g. demand for woolly hats has a high variation depending on the time of year. Other products such as bread have a low variation as demand is more constant. Be careful not to confuse variation with variety. Variety is the number of different products made. This is from p.48-49


                                                  질문 # 68
                                                  In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

                                                  정답：D

                                                  설명：
                                                  2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50


                                                  질문 # 69
                                                  ......

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