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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Manage scheduling options and requirements |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure product inventory and item associations - Manage inventory levels and stock locations - Configure warehouse and inventory settings |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Manage work order reporting and analytics - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Handle work order incidents and resolutions |
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NEW QUESTION # 89
Your customer asks you to create a dashboard.
The application must meet the following requirements:
- Capture work orders, asset information, and customer information.
- Allow actions to be taken directly from the dashboard.
- Allow data filtration.
You need to determine the type of dashboard you should create in the app designer.
Which type of dashboard should you create?
Answer: C
NEW QUESTION # 90
Drag and Drop Question
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 91
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 92
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 93
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Does this meet the goal?
Answer: B
NEW QUESTION # 94
......
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