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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFND_V4
Exam Duration:	60 minutes
Real Exam Qty:	40
Passing Score:	65%
Certificate Validity Period:	Typically 3 years (renewable via CPD or re-certification)
Available Languages:	Dutch, Chinese, Portuguese, Polish, Italian, English, Japanese, German, Spanish, French
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader
Exam Price:	Varies by region and provider (approx. 350–559 USD/EUR)
Exam Format:	Multiple Choice
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online proctored or at an accredited test centre
Pre Condition:	No formal prerequisites
Official Syllabus URL:	https://www.exin.com/itil-foundation/

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The ITIL 4 Foundation certification exam covers key topics such as the service value system, service management practices, the four dimensions of service management, and ITIL practices. It is designed for IT professionals who are interested in expanding their knowledge and understanding of IT Service Management and who want to develop their skills in managing and delivering IT services. The ITIL 4 Foundation certification exam is a prerequisite for higher-level ITIL certifications and is a valuable asset for IT professionals who want to advance their careers in IT Service Management.

EXIN ITIL 4 Foundation Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which is a service request?

A. Requesting information about how to create a document
B. Requesting investigation of a degraded service
C. Requesting a workaround for an issue
D. Requesting an enhancement to an application

Answer: A

NEW QUESTION # 129
Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B. Systematically observe services and service components, and record and report selected changes of state identified as events
C. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

Answer: B

NEW QUESTION # 130
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A. Incident management
B. Change enablement
C. Service level management
D. Service request management

Answer: D

NEW QUESTION # 131
Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A. This role is involved in providing knowledge and input
B. This role ensures that activities are executed correctly
C. This role ensures the flow of information to stakeholders
D. This role has ownership of the end result

Answer: D

NEW QUESTION # 132
Which can a change schedule be used for?

A. Tracking and managing improvement ideas from identification through to final action
B. Providing a means of initiating and assessing normal changes
C. Speeding up the planning and authorization of emergency changes
D. Providing information about deployed changes to help manage incidents and problems

Answer: D

NEW QUESTION # 133
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