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NHA Phlebotomy-Technician Exam Syllabus Topics:

SectionObjectives
Specimen Processing and Handling- Specimen transport and storage
- Labeling and documentation
- Quality control and rejection criteria
Patient Preparation- Site selection and preparation
- Patient identification and communication
- Explaining procedures and obtaining consent
Professional Practice- Communication and professionalism
- Ethics and patient confidentiality (HIPAA)
Specimen Collection- Capillary puncture procedures
- Venipuncture techniques
- Order of draw and tube handling
Safety and Compliance- Needlestick prevention and biohazard disposal
- Infection control and PPE usage
- OSHA standards and safety protocols

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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions (Q106-Q111):

NEW QUESTION # 106
A phlebotomist must recollect a blood sample after the initial sample was rejected by the laboratory. Which of the following factors might have caused the sample to be rejected?

Answer: A

Explanation:
An underfilled collection tube is a common reason for laboratory rejection because many tests require a specific blood-to-additive ratio. This is especially critical for coagulation specimens, where insufficient blood relative to anticoagulant can falsely prolong clotting results. Underfilling can also produce inadequate specimen volume for testing, repeat analysis, or instrument requirements. A hematoma at the puncture site is a patient complication and may indicate procedural difficulty, but it does not automatically require specimen rejection unless it affected specimen quality. Use of a multiple-sample needle is a standard venipuncture method and is not a rejection criterion by itself. The cephalic vein is an acceptable antecubital vein when selected appropriately, so using it does not invalidate the specimen. Processing accuracy begins at collection: correct tube, correct volume, correct mixing, correct labeling, and correct transport. The NHA CPT outline identifies preanalytical errors, minimum and maximum volume requirements, fill levels and ratios, maintaining specimen integrity, and recollection as core processing and collection competencies. Reference topics: Processing Specimens; preanalytical errors; tube fill level; specimen rejection and recollection.


NEW QUESTION # 107
Which of the following types of consent provides a patient with information about the methods, risks, and consequences of a procedure?

Answer: C

Explanation:
Informed consent means the patient receives enough information to understand the nature of the procedure, including the method, purpose, risks, benefits, alternatives, and possible consequences, before agreeing. Therefore, informed consent is the correct answer. Expressed consent means the patient clearly agrees, either verbally or in writing, but the term does not by itself prove that the patient received a full explanation of risks and consequences. Implied consent occurs through the patient's actions, such as extending an arm for venipuncture after identification and explanation. Verbal consent is simply the spoken form of agreement and may be expressed, but again it does not specifically define the full disclosure requirement. In phlebotomy, routine blood collection often proceeds with implied or expressed consent after proper identification and explanation, but higher-risk or special procedures may require more formal informed consent depending on policy. The NHA CPT outline includes receiving implied, informed, or expressed consent and understanding the components required for consent. Reference topics: Patient Preparation; patient rights; consent types; communication before collection.


NEW QUESTION # 108
Which of the following should a phlebotomist review on a requisition prior to collection for an outpatient draw?

Answer: A

Explanation:
Before collecting an outpatient specimen, the phlebotomist must review the requisition to confirm what test is ordered and what specimen requirements apply. Specimen requirements include tube type, additive, minimum volume, handling conditions, fasting status, timing, temperature, light protection, and whether the specimen requires special processing or transport. This step prevents preanalytical errors such as collecting the wrong tube, insufficient volume, wrong timing, or improperly handled specimens. Medications and allergies can be clinically relevant during patient interview, but they are not the primary item reviewed on the requisition for collection accuracy unless the test requirement specifically involves medication timing or patient compliance. Insurance authorization is administrative and should not drive the technical collection step. The requisition is the controlling document for collection, because it links patient identification, ordering provider, diagnosis or test code, test priority, and ordered tests. The NHA CPT outline includes obtaining, reviewing, and verifying orders or requisitions, confirming testing requirements, and understanding requisition field requirements. Reference topics: Patient Preparation; requisition review; testing requirements; specimen requirements; outpatient collection workflow.


NEW QUESTION # 109
A phlebotomist is performing a glucose tolerance test. Which of the following actions should the phlebotomist take after the patient drinks the glucose solution?

Answer: C

Explanation:
After the patient drinks the glucose solution, the phlebotomist should start timing according to the test protocol. Glucose tolerance testing depends on strict timed specimen collection after ingestion of a measured glucose load. If timing is inaccurate, the results may be invalid or misleading. The patient should not eat crackers because additional food intake can alter glucose results. Exercise should also be avoided unless specifically directed because physical activity can affect glucose metabolism. Collecting all remaining specimens immediately defeats the purpose of the timed test, which evaluates the body's glucose response over defined intervals. The phlebotomist must verify fasting status, collect the baseline specimen if required, ensure the patient consumes the glucose solution within the allowed time, document the time finished, and collect subsequent specimens at exact ordered intervals. If the patient vomits, eats, leaves, or misses a timed draw, the phlebotomist should follow facility policy and notify appropriate personnel. Reference topics: Special Collections; glucose tolerance testing; timed specimens; patient preparation; test protocol compliance.


NEW QUESTION # 110
Which of the following additives is commonly found in a gray-top tube used for glucose testing?

Answer: B

Explanation:
Sodium fluoride is commonly found in gray-top tubes used for glucose testing. Sodium fluoride inhibits glycolysis, which helps preserve glucose concentration after collection by slowing cellular glucose consumption. Many gray-top tubes also contain potassium oxalate as an anticoagulant. Sodium citrate is found in light-blue tubes used for coagulation studies because it binds calcium reversibly. EDTA is found in lavender-top tubes and is commonly used for hematology testing such as CBC. SPS is sodium polyanethol sulfonate, an additive used in blood culture bottles or yellow SPS tubes because it supports organism recovery by reducing certain inhibitory effects. Tube additives are not trivia; they determine specimen type and test validity. A glucose specimen collected in the wrong tube or processed late may produce inaccurate results because cells continue metabolizing glucose after collection. The phlebotomist must match test, tube, additive, order of draw, fill volume, and handling requirements. Reference topics: Special Collections; glucose testing; gray-top tube; sodium fluoride; additive function.


NEW QUESTION # 111
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