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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Available Languages: | English |
| Exam Format: | Multiple Select (multiple answers), Scenario-based questions, Multiple Choice (single answer) |
| Real Exam Qty: | 60 |
| Exam Price: | $450 USD |
| Related Certifications: | ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management Certified Implementation Specialist - Data Foundations (CMDB & CSDM) |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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The CIS-ITSM certification is designed for IT professionals who want to demonstrate their expertise in implementing ServiceNow IT Service Management solutions. It covers a wide range of topics, including incident management, problem management, change management, configuration management, service catalog management, and service level management. Certified Implementation Specialist - IT Service Management certification exam tests candidates' knowledge and skills in these areas, as well as their ability to configure and customize ServiceNow ITSM applications.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification program designed to evaluate the knowledge, skills, and expertise of IT professionals in implementing and managing IT Service Management (ITSM) solutions using ServiceNow platform. CIS-ITSM Exam is intended for professionals who have a thorough understanding of ITSM and ServiceNow, and are seeking to validate their expertise in implementing and configuring ServiceNow ITSM solutions.
Earning the CIS-ITSM Certification can benefit IT professionals in several ways. It demonstrates to employers and colleagues that the individual has the knowledge and skills to effectively implement and manage ServiceNow ITSM solutions. It can also lead to career advancement opportunities and increased earning potential.
NEW QUESTION # 24
Where can a change manager define the interval frequency for unauthorized change detection?
Answer: A
Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. Unauthorized Change Properties module.
Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. The ci.change unplanned business rule; B. Event Processing Properties module; D. Unauthorized change flow. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 25
A Request Management process is being designed. To prevent bottlenecks when a designated approver is unavailable (e.g., on vacation), which two ServiceNow features should be utilized? (Choose two.)
Answer: A,C
Explanation:
To ensure business continuity in Request Fulfillment, ServiceNow provides two primary architectural solutions:
* Group Approvals (B): Instead of assigning an approval to a single individual, the approval task is sent to a group (e.g., "Finance Directors"). Any member of that group can approve the request, ensuring that the absence of one person does not stall the workflow.
* Delegation (C): ServiceNow includes a native Delegate feature (located in the User Profile). A user can designate another user to receive their approvals, notifications, and meeting invitations for a specific period. When a user is delegated, the system automatically routes the approval to the delegate, preventing delays during planned or unplanned absences.
NEW QUESTION # 26
If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.
Answer: B
Explanation:
Script includes with SNC in their name are read-only to ensure they are updated during upgrades.
NEW QUESTION # 27
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Answer: D
NEW QUESTION # 28
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Answer: B,D
Explanation:
D, E is the correct answer. The decisive ServiceNow behavior in this scenario is represented by D. catalog(s); E). item name. Service Catalog and Request Management separate catalog design from request fulfillment.
Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. timestamp; B. item author; C. variables. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 29
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