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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Generate product recommendations
C. Route sales orders
D. Create quotation versions

Answer: A,B

NEW QUESTION # 18
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 19
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration value mapping needs to be maintained
D. Integration caters for error handling and monitoring
E. Integration is GDPR compliant

Answer: B,C,D

NEW QUESTION # 20
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Talent development
C. Data privacy and management
D. Organization design
E. Cross-functional alignment

Answer: B,D,E

NEW QUESTION # 21
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can manage customer segments.
C. You can record all master data (customer, products, organization) in a central database.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 22
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