Pass Guaranteed Quiz 2026 EXIN Newest ITILFNDv4: Test ITIL 4 Foundation King

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
ITIL Service Value System	25%	- Governance - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement
Key Concepts of ITIL 4	15%	- Organizations, people and culture - Value streams and processes - Information and technology - Partners and suppliers
ITIL Guiding Principles	15%	- Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Focus on value - Start where you are - Think and work holistically - Progress iteratively with feedback
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks - Products and services

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Answers EXIN ITILFNDv4 Real Questions | Exam Questions ITILFNDv4 Vce

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EXIN ITIL 4 Foundation Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which practice is MOST associated with the use of empathy to understand users?

A. Continual improvement
B. Service desk
C. Service level management
D. Change enablement

Answer: B

NEW QUESTION # 65
What helps diagnose and resolve a simple incident?

A. Problem prioritization
B. The use of scripts
C. Rapid escalation
D. Formation of a temporary team

Answer: B

NEW QUESTION # 66
Which describes a CORRECT approach to change authorization?

A. Emergency changes should be authorized by as many people as possible to reduce risk
B. Normal changes are typically implemented as service requests and authorized by the service desk
C. Changes included in the change schedule are pre-authorized and do not need additional authorization
D. Normal changes should be assessed and authorized before they are deployed

Answer: D

NEW QUESTION # 67
What is the purpose of the 'deployment management' practice?

A. To set clear business-based targets for service performance
B. To ensure services achieve agreed and expected performance
C. To make new or changed services available for use
D. To move new or changed components to live environments

Answer: D

NEW QUESTION # 68
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A. Service level manager
B. Service desk agent
C. Change authority
D. Problem analyst

Answer: B

NEW QUESTION # 69
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