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WGU Managing-Human-Capital Exam Syllabus Topics:

SectionWeightObjectives
Talent Management Strategies25%- Talent Acquisition and Retention
  • 1. Employee engagement and retention strategies
  • 2. Sourcing, recruiting, and selection processes
  • 3. Diversity, EEO, and affirmative action
Maximizing Employee Contribution10%- Organizational Effectiveness
  • 1. HR metrics and value creation
  • 2. Empowerment and team dynamics
Performance Management25%- Performance Measurement and Improvement
  • 1. Goal setting and feedback systems
  • 2. Discipline and improvement plans
  • 3. Performance appraisal methods
Employee Motivation and Development20%- Learning and Development
  • 1. Training design and evaluation (Kirkpatrick model)
  • 2. Motivation theories and applications
  • 3. Career development and organizational learning
Strategic Human Capital Management20%- HRM and Business Strategy Alignment
  • 1. Legal and ethical frameworks
  • 2. Role of HR in competitive advantage
  • 3. Workforce planning and job analysis

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WGU Managing Human Capital C202 Sample Questions (Q28-Q33):

NEW QUESTION # 28
A manager meets with an employee to praise the employee for achieving monthly sales goals.
Which performance management technique did this manager implement?

Answer: A

Explanation:
The manager implemented the technique of positive feedback by praising the employee for achieving monthly sales goals. Positive feedback involves recognizing and affirming good performance, which helps to reinforce desirable behaviors and motivate employees. It is a critical component of effective performance management because it not only acknowledges the employee's efforts and achievements but also encourages them to maintain or improve their performance.
References
* Managing Human Capital Textbook
* "The Power of Feedback: Giving, Seeking, and Using Feedback for Performance Improvement" by Manuel London
* SHRM (Society for Human Resource Management) guidelines on performance feedback


NEW QUESTION # 29
How can human resource managers increase procedural fairness in the hiring process?

Answer: D

Explanation:
Procedural fairness in the hiring process can be increased by implementing validated selection methods that are directly related to the job requirements. This includes using standardized tests, structured interviews, and job simulations that have been scientifically proven to predict job performance. These methods ensure that all candidates are evaluated consistently and objectively based on their qualifications and abilities relevant to the job, thereby reducing biases and enhancing the perceived fairness of the selection process.
References:
Dessler, G. (2020).Human Resource Management. Pearson.
Boudreau, J. W., & Cascio, W. F. (2017).Applied Psychology in Talent Management. Sage Publications.


NEW QUESTION # 30
How can job design benefit an organization?

Answer: C


NEW QUESTION # 31
A hiring manager researched a job applicant s social media history and discovered a post from the applicant about a family member being diagnosed with Parkinson disease. The hiring manager decided not to hire the applicant based on this discovery.
Which law did the hiring manager violate?

Answer: A

Explanation:
The Genetic Information Nondiscrimination Act (GINA) of 2008 also covers situations where genetic information is inadvertently obtained, such as through social media. It prohibits employers from using genetic information in making employment decisions, including hiring, firing, job assignments, and promotions. The hiring manager's decision not to hire the applicant based on a social media post about a family member's diagnosis with Parkinson's disease constitutes a violation of GINA.
Genetic Information Nondiscrimination Act of 2008, U.S. Equal Employment Opportunity Commission (EEOC) website


NEW QUESTION # 32
What are employees experiencing if they are motivated by finding fulfillment in their work?

Answer: D

Explanation:
Motivation can originate from internal or external sources. According toHuman Resource Management, 16th Editionby Gary Dessler,intrinsic motivationoccurs when employees are driven by internal satisfaction, enjoyment, or fulfillment derived from the work itself rather than external rewards.
Employees who find their work meaningful, challenging, or personally rewarding are intrinsically motivated.
Dessler emphasizes that intrinsic motivation is associated with higher levels of engagement, creativity, and long-term commitment because the motivation comes from within the individual rather than from pay, bonuses, or promotions.
External, extrinsic, or incentive motivation refers to behavior driven by external rewards or avoidance of punishment. Since the question specifies fulfillment from the work itself, the correct classification isintrinsic motivation.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Motivation and Engagement


NEW QUESTION # 33
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