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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Entitlements
  • 3. Case Management
Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Activities
  • 3. Calendar Management
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Opportunities
  • 3. Leads
Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Approval Processes
  • 3. Flow Builder
Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Business Hours and Holidays
  • 2. Organization Settings
  • 3. Fiscal Year Configuration
Object Manager and Lightning App Builder20%- Object Customization
  • 1. Fields and Relationships
  • 2. Record Types
  • 3. Custom Objects
- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms

>> Reliable Salesforce Salesforce-Certified-Administrator Exam Question <<

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Salesforce Certified Administrator Sample Questions (Q184-Q189):

NEW QUESTION # 184
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

Answer: A


NEW QUESTION # 185
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

Answer: A

Explanation:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5


NEW QUESTION # 186
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Answer: B


NEW QUESTION # 187
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

Answer: D


NEW QUESTION # 188
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?

Answer: D

Explanation:
Explanation
Recurring tasks are tasks that repeat at regular intervals, such as daily,weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administrators in the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5


NEW QUESTION # 189
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