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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Configuring Maintenance Plans	5%	- Maintenance Plan Topics 1. Recommend appropriate maintenance plans
Managing Scheduling and Optimization	28%	- Scheduling and Field Service Lifecycle 1. Execute Service Appointment lifecycle 2. Select schedule and dispatch policies 3. Understand scheduling and optimization options 4. Use Dispatcher Console filtering options
Managing Inventory	8%	- Inventory Management Topics 1. Select appropriate price book model 2. Distinguish inventory models 3. Explain return order object model
Configuring Mobility	10%	- Mobile Capabilities 1. Distinguish mobile app capabilities 2. Assess customer sign-off process requirements 3. Configure Field Service mobile app settings
Managing Assets	5%	- Asset Management Topics 1. Maintain and update assets and relationships
Permissions and Sharing	5%	- Security and Access 1. Explain Field Service permission sets 2. Understand sharing of Service Appointments
Managing Work Orders	23%	- Work Order Configuration 1. Configure Work Order Milestones 2. Configure Work Order processes and parameters 3. Select appropriate Resource Preferences 4. Apply Products and Work Order Line Items
Managing Resources	16%	- Resource Management Topics 1. Set up and manage crews 2. Service Territories and Members 3. Use skills, skill levels, and operating hours 4. Relationships between time sheets, service resources, and work orders

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q225-Q230):

NEW QUESTION # 225
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

A. Contracts and Assets
B. Accounts and Service Contracts
C. Contacts and Service Contracts
D. Accounts and Assets

Answer: B

NEW QUESTION # 226
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)

A. Publish training documentation in a closed Chatter group.
B. Increase training to Field Service Technicians.
C. Increase training to Sales Representatives.
D. Publish pre-release documentation on the Customer Community.

Answer: B,D

NEW QUESTION # 227
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
C. Define "cannot complete" as a pinned status for auto-dispatch services.
D. Define "cannot complete" as a pinned status for scheduling and optimization services.

Answer: B,D

NEW QUESTION # 228
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Attach Knowledge Articles to Work Order Line Items Only.
B. Include Quick Actions and Global Actions in Attached Articles.
C. Manage Attached Articles and Search the Knowledge Base.
D. Attach Articles to Work Orders and Work Order Line Items.

Answer: C,D

NEW QUESTION # 229
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Answer: A

NEW QUESTION # 230
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