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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product/service sold is high volume, one time billing event, such as a pay per view
B. The product Service sold has a recurring charge
C. The product services sold will have child features added in the future
D. The Product sold is a device accessory such as phone case
E. The product services sold can undergo future attribute changes

Answer: B,C,E

Explanation:
Assetization of a commercial product or service should be considered when: A. The product or service can undergo future attribute changes, requiring tracking and management of these changes over time. D. The product or service will have child features added in the future, necessitating a structured approach to manage these hierarchical relationships. E. The product or service has a recurring charge, implying a need for ongoing management and billing of the service. These factors indicate a complex product or service lifecycle that benefits from the structured management and flexibility provided by assetization.References:Salesforce Communications Cloud asset management best practices and product catalog management documentation.

NEW QUESTION # 65
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Answer: A

NEW QUESTION # 66
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design for one callout each request and cache the identifier in memory
B. Use Data raptor technology to make the request and return the response to order management
C. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: B,D

NEW QUESTION # 67
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Introduce customer data management system as a part of digital transformation to keep customer data up to date

Answer: B

Explanation:
To keep customer data synchronized between the legacy CRM and Salesforce Communications Cloud during a phased digital transformation, real-time data synchronization when updates occur in either system (A) is the most effective strategy. This ensures that customer data remains consistent and up-to-date across both platforms, facilitating seamless operations and data integrity throughout the transformation process.
References:Best practices for CRM data synchronization and Salesforce integration patterns.

NEW QUESTION # 68
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Identify the storage needs between data storage and file storage.
B. Analyze the storage usage of the existing legacy system
C. Access the archiving strategy and determine how storage will be cleared though archiving.
D. Calculate the file and data storage required based on required data volume and file attachment requirements.
E. Analyze an external data storage system for more cost effective data storage

Answer: A,C,D

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.

NEW QUESTION # 69
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