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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Service Value Chain Activities
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q75-Q80):

NEW QUESTION # 75
How do 'continual improvement registers' help to create value?

A. By documenting all improvement ideas in a single place
B. By assigning change authorities for change requests
C. By making improvements visible
D. By monitoring achievement against service level targets

Answer: A

NEW QUESTION # 76
Which practice conducts reviews to validate that services are covering the needs of the customer?

A. Change enablement
B. Monitoring and event management
C. Service desk
D. Service level management

Answer: D

NEW QUESTION # 77
How does a service consumer contribute to the reduction of disk?

A. By paying for the service
B. By managing staff availability
C. By managing server hardware
D. By communicating constraints

Answer: D

NEW QUESTION # 78
Which activity is part of the 'continual improvement' practice?

A. Authorizing changes to implement improvements
B. Making business cases for improvement action
C. Identifying the cause of incidents and recommending related improvements
D. Logging and managing incidents that result in improvement opportunities

Answer: B

NEW QUESTION # 79
Which practice recommends the use of event-based surveys to gather feedback from customers?

A. Change enablement
B. Problem management
C. Service level management
D. Service request management

Answer: C

NEW QUESTION # 80
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