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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Customer Data Cloud
C. SAP Successfactors
D. SAP Analytics Cloud

Answer: A,B,D

NEW QUESTION # 27
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Forecasting and Pipeline Management
C. Guided Selling
D. Case Management
E. Agent Desktop

Answer: A,B,C

NEW QUESTION # 28
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Execute end-to-end loyalty campaigns.
C. Connect information from a single source.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 29
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By connecting and delivering data from the value chain and process flow
C. By executing marketing campaigns for product service
D. By providing a dedicated self-service experience as a forecast

Answer: B

NEW QUESTION # 30
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Cross-functional alignment
C. Organization design
D. Absence of agile technology development
E. Talent development

Answer: B,C,E

NEW QUESTION # 31
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