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NEW QUESTION # 79
You are auditing a regional distribution depot of Park and Spend, a major retail chain. In a corner, you notice a steel drum sitting in a pool of liquid, which is slightly leaking across the passageway. You ask the Depot Manager what is in the drum and are told it is hydraulic oil for the forklift trucks. When you ask why it is kept there, you are told that it is not normally kept there, but one of the forklift trucks reversed into it during the previous shift when it was waiting to be moved to a maintenance area. He says that he will get the floor cleaned up right away.
Your audit trail leads to a possible nonconformity against clause 8.2 of ISO 14001. Select one option of evidence that would demonstrate nonconformity to this clause.
Answer: B
Explanation:
In accordance with ISO 14001:2015 Clause 8.2 (Emergency preparedness and response), the organization must establish, implement, and maintain processes needed to prepare for and respond to potential emergency situations, including accidental spills and releases. Clause 8.2 specifically requires organizations to provide necessary equipment and resources to prevent or mitigate environmental impacts during actual emergency situations or incidents.
Option C is correct because the complete absence of spill control equipment (such as spill response kits, absorbent materials, or containment booms) demonstrates a failure to provide the planned operational controls and emergency response resources needed to respond promptly to chemical or oil spills, directly violating Clause 8.2.
Option A relates to driver competence and training under Clause 7.2 (Competence) or operational controls under Clause 8.1. Option B concerns occupational health and safety protocols rather than environmental emergency response controls under ISO 14001 Clause 8.2. Option D relates to facility infrastructure and fire safety regulations, which do not address the specific evidence of uncontained hazardous chemical leakage and spill response readiness.
References: ISO 14001:2015 Clause 8.2 (Emergency preparedness and response), Annex A.8.2, and CQI- IRCA ISO 14001 Lead Auditor Curriculum (Emergency Preparedness and Response Audit Trails).
NEW QUESTION # 80
A small services organisation has been contracted to handle the disposal of waste for a local hospital. You are an auditor conducting a Stage 2 audit of the hospital to ISO 14001. You are reviewing the contract with the Service Manager (SM) of the small organisation. An addendum to the contract only requires that biological waste be disposed of in the most environmentally friendly way, without reference to any regulatory requirements.
You: How was the waste disposal plan for the contract developed?
SM: We have a basic template that covers the materials, labour requirements, and methods to be employed.
Some of that is specified by the hospital.
You: How does the plan deal with specific items like biological waste, which are included in the contract and can pose biological hazards to the environment?
SM: The basic plan covers general waste, but we have an addendum that covers biological waste.
You: Are you aware of the regulatory requirements for environmentally responsible waste disposal standards in hospitals?
SM: Yes, in general, but we depend on the hospital to look after that side of things. They are the experts.
You raise a nonconformity against section 8.1.c of ISO 14001.
At the Stage 2 closing meeting of the audit, the hospital ' s EMS Manager objects to the nonconformity raised and asks for it to be withdrawn. He insists that they meet all the regulations.
Which option the audit team leader should take in response to the request?
Answer: C
Explanation:
In accordance with ISO 19011:2018 Clause 6.4.9 (Conducting the closing meeting) and ISO/IEC 17021-1 Clause 9.4.7, any diverging opinions or disputes regarding audit findings between the audit team and the auditee must be addressed authoritatively by the audit team leader based on objective audit evidence.
Option A is correct because ISO 14001:2015 Clause 8.1(c) explicitly requires the organization to communicate its environmental requirements to external providers (including contractors). The evidence gathered during the interview demonstrated that the hospital failed to specify or communicate its applicable regulatory compliance requirements to the contracted waste handler in the contract or addendum. Merely insisting verbally at the closing meeting that regulations are met does not overturn the objective evidence showing a lack of operational control communication. The audit team leader must maintain the validity of the nonconformity.
Option B is incorrect because nonconformities are team decisions based on factual evidence, not subject to informal withdrawal without new verifiable evidence. Option C is incorrect because bargaining or downgrading valid nonconformities compromises audit integrity and impartiality. Option D is incorrect because the team leader must resolve audit finding discussions decisively during the closing meeting before finalizing the report.
References: ISO 19011:2018 Clause 6.4.9 (Closing meeting), ISO 14001:2015 Clause 8.1 (Operational planning and control), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Closing Meeting Disputes and Finding Validation).
NEW QUESTION # 81
In the case of ISO 14001 EMS audits that follow the recommendations of ISO 19011, which two of the following statements are true?
Answer: B,D
Explanation:
From ISO 19011:2018:
Clause 5.4.3:
"The audit plan should consider the potential impact on the auditee's processes during audit activities to minimize disruption." Clause 5.2 and 5.3:
"The audit programme frequency should be based on the significance of the environmental aspects, past audit results, changes, and risks." Internal auditors auditing their own work violates auditor impartiality (Clause 4.4.2 - Auditor Independence).
Second-party audits are customer-supplier audits, not certification body audits (Clause 3.7 - Audit Types).
EMS auditors must consider the organization's preparedness for emergencies (ISO 14001:2015 Clause 8.2).
Reference: ISO 19011:2018 Clauses 4.4.2, 5.2, 5.3, 5.4.3; ISO 14001:2015 Clause 8.2.
NEW QUESTION # 82
You are a third-party auditor of XM, a logistics organisation located in a European country, that distributes a wide range of products to local customers but also to customers in several neighbouring countries. Close to the distribution warehouse, you see many trucks loading and unloading goods. Almost 50 per cent of the trucks are owned by XM, the remainder are subcontracted from other organisations.
You have the following dialogue with the Warehouse Manager:
You: I see that not all trucks belong to XM.
WM: Sometimes we need additional trucks from other organisations nearby. Obviously, we cannot control their energy consumption since they come with the trucks half full of their own goods.
You: How did you inform them of the EMS?
WM: You know, they are not used to the complicated words in our policy. I have just told them: "Save energy".
You: What about your trucks?
WM: We measure the fuel they used on each trip, the distance they drove and the weight of goods they distributed. They know the roads and we ask them to choose the shortest route - we rely on them.
You: Did you fix any indicators and objectives related to energy consumption?
WM: No, we know they are careful people, they do their best. We would not be able to improve consumption.
This dialogue is related to several clauses of ISO 14001. Identify which three clauses below are related to this dialogue.
Answer: B,F,H
Explanation:
The three clauses most directly related to this dialogue are 5.2, 8.1 and 10.3 .
B). Clause 5.2 - Environmental policy
The Warehouse Manager refers to the environmental policy as "complicated words" and says subcontracted truck operators were only told to "Save energy." Clause 5.2 requires the environmental policy to be communicated within the organisation and to be available to interested parties. The policy also provides the framework for environmental objectives and includes the organisation's commitment to environmental protection and continual improvement.
F). Clause 8.1 - Operational planning and control
The use of subcontracted trucks is directly relevant to operational control. ISO 14001 requires the organisation to control or influence outsourced processes and to communicate relevant environmental requirements to external providers. XM cannot simply state that it has no control over subcontracted transport; it must determine the type and extent of control or influence it can apply, considering a life-cycle perspective.
H). Clause 10.3 - Continual improvement
The Warehouse Manager says, "We would not be able to improve consumption." This conflicts with the ISO
14001 requirement for continual improvement of the EMS to enhance environmental performance. Since XM already measures fuel used, distance travelled and weight distributed, there is a basis for analysing performance and identifying improvement opportunities.
The other clauses are less directly applicable:
6.1.1 concerns planning actions to address risks and opportunities, but the dialogue is more specifically about policy, outsourced operational control and improvement.
6.1.3 concerns compliance obligations, which are not the focus of the dialogue.
7.4.2 concerns internal communication, while the key issue here involves subcontracted/external transport providers, which is better addressed under 8.1 .
9.2 concerns internal audits, and 9.3 concerns management review; neither is directly raised in the dialogue.
NEW QUESTION # 83
Showitoff is an organisation specialising in the design and production of wall decorating materials for the domestic market. During an ISO 14001 certification audit of the site, the auditor comes across an open, walled area just outside the maintenance department. It contains various scraps of wood and metal as well as several rusty components. They are lying on an oily floor. When asked about it, the EMS Manager states that he presumes that the materials come from maintenance work.
The auditor interviews the Maintenance Manager in his department. He notes that shelves containing various spares are well labelled and neatly stacked. He asked about the "dump" outside and is told that it contains some excess materials that the Manager likes to keep in case they come in handy at some stage. The auditor points out that the "dump" might be classed under regulations as a landfill site, which requires an operating licence. The Maintenance Manager is not aware of such a licence.
Which three statements represent good audit practice?
Answer: D,F,H
NEW QUESTION # 84
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