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Cisco 500-442 certification exam covers a wide range of topics related to Cisco Contact Center Enterprise solutions. These topics include the architecture and deployment models of the Cisco Contact Center Enterprise platform, the configuration of various components such as agents, skill groups, and teams, the creation of scripts using the Cisco Script Editor, the routing of calls using various algorithms and methods, and the generation of reports using the Cisco Unified Intelligence Center.
To become certified, candidates must pass the 500-442 Exam, which consists of 60-70 multiple-choice and drag-and-drop questions and lasts for 90 minutes. 500-442 exam is available in English and Japanese and can be taken at any Pearson VUE testing center worldwide. The passing score is 70%, and candidates can retake the exam after a waiting period of 5 calendar days.
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Cisco 500-442 Certification Exam consists of 60-70 questions that must be completed within 90 minutes. 500-442 exam is computer-based and can be taken at any Pearson VUE testing center. The passing score for the exam is 70%, and the exam fee is $300.
NEW QUESTION # 54
What is the maximum number of attributes that can be assigned to an Agent?
Answer: C
Explanation:
In Cisco CCE Precision Routing, Attributes are characteristics assigned to agents (e.g., language, product knowledge, skill level) that Precision Queues use to route calls to the best-matched agent. System limits govern how many attributes one agent can carry.
Why the Correct Answer is Right: B is correct. Cisco's official documentation for CCE Precision Routing specifies a maximum of 50 attributes per agent. This hard limit is imposed by the system's data model and is documented in the Cisco Unified Contact Center Enterprise Features Guide.
Why Each Incorrect Answer is Wrong: A is wrong because 40 is below the actual limit and does not correspond to any documented system boundary for agent attributes. C is wrong because 200 exceeds the per- agent limit; while CCE may support up to 200 attributes system-wide, the per-agent assignment limit is 50. D is wrong because 500 is far above the documented limit and would be architecturally impractical given the attribute matching logic used by Precision Queues during routing decisions.
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NEW QUESTION # 55
How many Workflows are supported by Finesse?
Answer: B
NEW QUESTION # 56
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
Answer: D,E
NEW QUESTION # 57
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Answer: C,E
Explanation:
Cisco Unified Intelligence Center (CUIC) implements role-based access control (RBAC) to manage who can create, modify, and view reporting objects. Different roles have different levels of access to reports, dashboards, and definitions.
Why the Correct Answer is Right: A is correct because the Report Designer role has permissions to create and modify reports in CUIC-including accessing and managing report templates, filters, and views. This is one of the primary roles documented in the CUIC Administration Guide. D is correct because the Report Definition Designer role has permissions to work with report definitions-the underlying data queries and field mappings that power reports. This is a distinct higher-privilege role documented in CUIC role configuration.
Why Each Incorrect Answer is Wrong: B is wrong because 'Dashboard Administrator' is not a standard CUIC role designation in Cisco documentation-dashboard management is typically part of existing roles. C is wrong because 'Security Administrator' is not a CUIC-specific role for reporting objects. E is wrong because
'Security Configuration Designer' is not a standard CUIC role name in Cisco documentation.
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NEW QUESTION # 58
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer: B,C
Explanation:
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.
NEW QUESTION # 59
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