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| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 22% | - Safety and environmental procedures
|
| Software Troubleshooting | 22% | - Common OS issues
|
| Security | 25% | - Threats and vulnerabilities
|
| Operating Systems | 31% | - Other operating systems
|
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NEW QUESTION # 318
A user reports that double-clicking an application's shortcut fails to launch the program. A technician believes the application process is running in the background in an unresponsive state. Which of the following tools should the technician use to resolve the issue?
Answer: B
Explanation:
The correct answer is B. Task Manager, because Task Manager allows technicians to view, manage, and terminate running processes, including those that are frozen or unresponsive. If an application process is already running but not responding, launching it again will fail until the existing process is stopped.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, Task Manager is the primary Windows tool for troubleshooting application hangs, excessive resource usage, and nonresponsive programs.
Technicians can end the task and relaunch the application cleanly.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that Resource Monitor provides detailed performance metrics but is not optimized for quickly terminating frozen applications. Event Viewer logs errors but does not resolve active process issues.
The Mike Meyers / Mark Soper Lab Manual reinforces that Registry Editor should never be used for live application troubleshooting due to the risk of system instability.
Because the issue involves an unresponsive background process, Task Manager is the fastest and safest tool to resolve the problem, making B the correct answer.
NEW QUESTION # 319
An administrator must configure a server that prioritizes data availability. Because the server will be accessed by many users, the administrator must also consider performance. Which of the following RAID levels best meets these requirements within a single array?
Answer: D
Explanation:
RAID 10 combines mirroring and striping, providing high data availability through redundancy and improved performance through parallel read/write operations, making it ideal for environments with many users and high access demands.
NEW QUESTION # 320
A small non-profit organization is looking to replace its aging desktop computers. The organization has a very limited budget and wants to avoid expensive per-seat licensing fees. Additionally, the customer is concerned about data privacy and strictly requires that all files be kept locally on the devices rather than in the cloud. Which of the following operating systems should the technician recommend?
Answer: A
Explanation:
The key requirements are (1) avoid expensive licensing fees and (2) keep files locally . Linux best matches both. Quentin Docter explains that open source software is "freer than free," meaning the application is free and the source code is shared, and he explicitly lists " OSs such as Linux " as open source examples. That directly supports the licensing-cost goal. By contrast, Windows and macOS are commercial, licensed operating systems.
Chrome OS often works best when users rely heavily on cloud-based services and synchronization, which conflicts with the customer's preference that "all files be kept locally" (even though local storage exists, Chrome OS is commonly positioned around cloud workflows). Linux supports fully local file storage and gives the organization control over storage location, backup choices, and offline access.
The All-in-One guide reinforces the idea that some developers (including Linus Torvalds for Linux) made software "freely available for everyone," highlighting Linux as a no-licensing-fee option compared with commercial licensing models. Therefore, the best recommendation is Linux (A) .
NEW QUESTION # 321
A client reports that their browser's home page changed. Every time they run an internet search, the results returned are from unfamiliar websites. Which of the following actions should a technician take first to resolve the issue? (Choose two.)
Answer: B,C
Explanation:
Uninstalling malicious extensions can remove unwanted changes and stop further hijacking behavior.
Resetting the browser startup page restores the original home page and removes unwanted redirects.
NEW QUESTION # 322
A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information:
Which of the following should the technician do to fix the issue?
Answer: A
Explanation:
Domain join failures with successful IP connectivity almost always point to name-resolution issues. The workstation is using public DNS servers (8.8.8.8 and 1.1.1.1), which have no records for the internal AD domain or its controllers. Pointing DNS at the internal DNS server (192.168.1.10) ensures the domain name and SRV records can be resolved, allowing the join to succeed.
NEW QUESTION # 323
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