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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 22% | - Common OS issues
|
| Topic 2: Security | 25% | - Security practices
|
| Topic 3: Operational Procedures | 22% | - Safety and environmental procedures
|
| Topic 4: Operating Systems | 31% | - Other operating systems
|
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NEW QUESTION # 191
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?
Answer: B
Explanation:
Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office.
NEW QUESTION # 192
What is the next step a technician should take after completing malware cleanup?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Once the system is cleaned, the next priority is toeducate the useron safe practices to prevent recurrence.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Post-malware remediation should include user education to prevent reinfection and identify how the malware was introduced."
NEW QUESTION # 193
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has most likely occurred?
Answer: B
Explanation:
Missing or corrupted system files can cause false notifications or errors, such as an incorrect message that antivirus protection is out of date even when it is current.
NEW QUESTION # 194
A support technician receives a call from an upset customer. The customer continually and loudly interrupts the technician before the technician can ask clarifying questions or confirm details.
Which of the following actions should the support technician take to handle the situation effectively and professionally? (Choose two).
Answer: A,D
Explanation:
Active listening helps de-escalate the situation by allowing the customer to feel heard and understood, even when they are upset. Maintaining a calm and empathetic tone demonstrates professionalism and helps reduce tension, making it easier to guide the conversation toward resolving the issue.
NEW QUESTION # 195
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly suggest malware activity-likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.
FromQuentin Docter - CompTIA A+ Study Guide:
"Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps."
NEW QUESTION # 196
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