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| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
| OmniScripts | 27% | - Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements |
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NEW QUESTION # 47
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
Answer: A,C,E
Explanation:
The three functions that are performed by Action elements in OmniScript are get and update data through APIs, send DocuSign emails for signature, and get and update data in Salesforce. Action elements are used to perform various operations on data within an OmniScript. Display error messages to the user is not a function of Action elements, but of Error elements. Organize data into multiple pages is not a function of Action elements, but of Page elements.
NEW QUESTION # 48
A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?
Answer: B
Explanation:
FlexCards are designed to display data from Salesforce or external sources and launch actions such as OmniScripts, Integration Procedures, or other system interactions.
FlexCards provide a reusable, scalable UI component that aligns with the requirements of maintainability and long-term success.
NEW QUESTION # 49
A business is creating an agent console with FlexCards to provide a 360° view of their customers.
The business wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the account
- Active contracts related to the account
- The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: C
Explanation:
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts
NEW QUESTION # 50
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
Answer: A,B,C
Explanation:
The three OmniStudio features and tools that the consultant should recommend to meet these requirements are: OmniScript, Custom Styles, and Newport Design System. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for the public website. A Custom Style is a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. The consultant can use Custom Styles to style the OmniScripts using the corporate branding kit, such as colors, fonts, and icons. A Newport Design System is a tool that provides a set of predefined styles and components for building user interfaces. The consultant can use Newport Design System to style the user interface elements in the OmniScripts, such as radio buttons, slide bars, etc., according to the website's style guide
NEW QUESTION # 51
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?
Answer: D
Explanation:
The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases
NEW QUESTION # 52
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