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| Section | Objectives |
|---|---|
| Data Model and Architecture | - Financial accounts and household structures - Accounts, Contacts, Households, and Relationships |
| Security, Reporting, and Integration | - Data security and sharing models - Integration with Salesforce ecosystem tools - Reporting and dashboards in Financial Services Cloud |
| Financial Services Cloud Fundamentals | - Industry use cases in banking and insurance - Core concepts and value proposition of Financial Services Cloud |
| Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
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NEW QUESTION # 54
Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)
Answer: B,C,E
Explanation:
To capture and display commercial customersand their parent companies, Lake Tahoe Bank SF Admin can use the following steps:
Add the Business record type to the Group record type mapper, which is a custom metadata type that defines which record types can be added as members of a group1.
Leverage Groups to capture the majority owner of acommercial customer, which is a business entity that has a stake in another business entity1. Groups are a feature that allows users to create and managehousehold and business relationships1.
Use Account hierarchy to capture minority owners of a commercial customer, which are business entities that have less than 50% stake in another business entity2. Account hierarchy is a feature that allows users to see how accounts are related to each other in a parent-child relationship2.
Link multiple owners to the business entity as a Group, which allows users to see all the stakeholders of a commercial customer in one place1
NEW QUESTION # 55
A Financial Services Cloud (FSC) administrator is assigning permission set licenses to users, including personal bankers. Which permission set license is recommended for this set of users?
Answer: B
Explanation:
Reference: Financial Services Cloud Permission Set Licenses - Salesforce Explanation: Permission set licenses are a way to grant additional permissions and access settings to users based on their job function or role. Permission set licenses can extend the functionality of the user's existing license type without changing it. Financial Services Cloud provides four permission set licenses that correspond todifferent user personas and use cases:
FSC Foundations: This permission set license grants access to basic Financial Services Cloud features, such as Client Segmentation, Relationship Groups, Relationship Map, Financial Accounts, Financial Goals, and Financial Summary. This permission set license is suitable for users who need to view and manage client data and relationships, such as personal bankers or service representatives.
FSC Basic: This permission set license grants access to advanced Financial Services Cloud features, such as Action Plans, Interaction Summaries, Interaction Participants, Financial Deals, Financial Deal Participants, and Record Alerts. This permission set license is suitable for users who need to track and execute client interactionsand transactions, such as advisors or specialists.
FSC Extension: This permission set license grants access to additional Financial Services Cloud features that are not included in the other permission set licenses, such as Household Rollups and CompliantData Sharing.
This permission set license is suitable for users who need to perform complex calculations or comply with data regulations, such as analysts or compliance managers.
FSC Standard: This permission set license grants access to all Financial Services Cloud features that are included in the other permission set licenses. This permission set license is suitable for users who need full access and functionality of Financial Services Cloud, such as super users or administrators.
NEW QUESTION # 56
A financial services company must add details to the default business hours record. For companywide holidays, the company wants the option to skip nonwork days in Action Plan when setting task completion dates. What should the administrator configure to meet the requirement? What should the administrator configure to meet the requirement?
Answer: D
Explanation:
Action Plans can calculate task due dates while excluding configured nonworking days. Salesforce requires administrators to define working and nonworking time in the organization ' s default Business Hours record.
To designate a day as nonworking, the administrator leaves that day ' s start and end time fields blank. This is the method used to identify a nonworking day for Action Plan date calculations.
Companywide holidays are configured separately under Setup, Holidays. Importantly, recurring holidays are not treated the same way for Action Plan nonwork-day calculations, so administrators must configure applicable holidays in the supported form rather than assuming recurring-holiday settings will automatically be skipped.
After business hours and holidays are configured, Action Plans can use Skip Nonwork Days when calculating task completion-date offsets. This ensures that tasks with relative due dates do not fall on organizational nonworking days where the feature is configured accordingly.
No automatic configuration occurs merely because Action Plans are enabled. The administrator must establish the working calendar correctly. Therefore, leaving start and end times blank for a nonworking day is the required business-hours configuration.
NEW QUESTION # 57
s. The Bank of the Future wants its call center agents to be able to see person accounts but wants to restrict access to financial accounts to protect the privacy of its clients. Which two steps should an administrator take to ensure that all users can see person accounts but only specific users can view financial accounts?
Answer: A,C
Explanation:
The correct design uses Salesforce ' s Organization-Wide Defaults to establish different baseline visibility for customer records and sensitive financial records.
Person Accounts should have Public Read Only visibility so that users who have the required object-level permissions can view customer records throughout the organization. Public Read Only allows records to be viewed broadly while preventing unrestricted modification.
Financial Accounts contain sensitive information such as deposit accounts, investment accounts, loans, mortgages, credit cards, and other financial relationships. Their OWD should therefore be Private. With Private sharing, users do not automatically gain access merely because they can access the Financial Account object. Access can subsequently be expanded only to authorized users through record ownership, role hierarchy where appropriate, sharing rules, teams, manual sharing, Compliant Data Sharing, or other approved mechanisms.
Setting Financial Accounts to Public Read Only would expose them broadly and directly contradict the privacy requirement. Likewise, removing a Financial Accounts tab or component from a Lightning page is not a security mechanism. A user who retains record access could still retrieve the information through reports, search, APIs, related lists, or another Salesforce interface.
Therefore, Public Read Only for Person Accounts and Private for Financial Accounts provides the appropriate least-privilege foundation.
NEW QUESTION # 58
Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?
Answer: C,D,E
Explanation:
Rollup By Lookup aggregates Financial Services data into higher-level summaries. A typical use case is calculating financial-account measures such as account balances and presenting those totals at the individual client or household or group level.
When a Financial Account or Primary Group membership changes, the RBL configuration updates the corresponding client-level and group-level summaries. This allows advisors and bankers to view aggregated financial information without manually totaling every related record.
Salesforce provides packaged RBL configurations for multiple Financial Services objects, including Assets and Liabilities, Claims, Financial Accounts, Financial Account Roles, Insurance Policies, and Revenues.
Household RBL rules use household lookups, while client-level financial-account rules use owner-related lookup fields.
Salesforce also warns that creation or customization of the managed-package Financial Services RBL rules is not recommended or supported. This makes statement D correct.
Person Accounts are not an absolute prerequisite for the RBL framework, so statement B is incorrect. RBL also performs aggregate calculations and can create meaningful processing overhead, particularly during high- volume data loads, so statement E is inaccurate.
Therefore, the technically correct statements are that RBL displays summary calculations, updates corresponding client and group summaries, and should not be custom-created or modified outside supported guidance.
NEW QUESTION # 59
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