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| Section | Weight | Objectives |
|---|---|---|
| Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Define scope and create solution design - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges |
| Change Management and Training | 13% | - Create training materials and end-user guides - Define support processes and escalation paths - Plan and execute change management activities - Develop user adoption strategy and documentation |
| Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Configure email and notification templates |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging |
| Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) |
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NEW QUESTION # 97
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
Answer: A
Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.
NEW QUESTION # 98
Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
Answer: B
Explanation:
This option allows UC to give retail store managers access to the records owned by their peers and subordinates. Super User access isa feature that grants community users access to records that are owned by users who have the same role or a role below them in the role hierarchy. Super Useraccess can be enabled for partner users or customer users with Customer Community Plus or Partner Community licenses2
NEW QUESTION # 99
An Experience site is built inan Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?
Answer: B
Explanation:
The page view limit for an Experience site depends on the orgedition and the license type of the site users. For an Unlimited org, the page view limit is 5 million per month for guest users, and unlimited for authenticated users. A page view is counted when a user requests a page that is served by the site.
NEW QUESTION # 100
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?
Answer: D
Explanation:
To meet the requirements for both personas, GCC should create a portal for external researchers and give internal staff access to the main org. This will allow GCC to provide different features and permissions for each persona, as well as enable collaboration between them in a private Chatter group. For example, GCC can create a portal for external researchers using the Partner Central template, where they can view and update financial data,access reports and dashboards, and join Chatter groups. GCC can also give internal staff access to the main org using standard user licenses, where they can manage portfolio data, create workflows and processes, and join Chatter groups.
NEW QUESTION # 101
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
Answer: D
Explanation:
Customer Community Plus licenses have a limit of 2 million users per org, which could be a potential issue for UC if they have a large global customer base that exceeds this limit. The other options are not limitations of the Customer Servicetemplate or the Customer Community Plus license.
NEW QUESTION # 102
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