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| Section | Weight | Objectives |
|---|---|---|
| Govern | 35% | - Data governance and lifecycle management
|
| Configuration | 15% | - CMDB architecture and data model
|
| CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Ingest | 19% | - Data ingestion and integration
|
| Insight | 11% | - Reporting and visualization
|
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NEW QUESTION # 34
Some steps need to be taken to transition from using legacy CMDB status attributes to CSDM lifecycle objects.
Drag and drop the objects / attributes to the correct descriptions.
Answer:
Explanation:
Explanation:
When transitioning to CSDM-aligned lifecycle management, ServiceNow introduces a structured lifecycle framework that separates high-level intent from detailed operational state.
Life Cycle Stage represents the macro phase of a CI's existence (for example: Plan, Build, Deploy, Operate, Retire ).
Life Cycle Stage Status refines that phase with granular, sub-level states that vary by CI type.
Life Cycle Object determines which lifecycle stages and statuses apply, based on what kind of CI is being managed (hardware, application, document, etc.).
Life Cycle Mapping ensures a safe transition from legacy status fields by translating existing values into standardized CSDM lifecycle values-avoiding data loss or process disruption.
Together, these objects enable consistent lifecycle governance, improve reporting accuracy, and support automation across ITSM, ITOM, and IRM use cases-while remaining backward compatible with legacy CMDB data.
NEW QUESTION # 35
A CMDB Administrator is using the CMDB Data Foundations Dashboard and identifies an issue that needs to be addressed by using a playbook.
Which types of documentation can the Administrator expect to be provided in a playbook?
(Choose two options.)
Answer: B,C
Explanation:
A CMDB Data Foundations Dashboard playbook provides a Problem Overview and information about likely Root Causes . The Problem Overview explains the deficient metric, why the condition matters, and the operational or governance risks created by poor performance. The Root Cause material helps administrators identify why the condition exists, such as incomplete source data, incorrect transformations, missing ownership, inappropriate class usage, or weak governance controls.
The guide describes these playbooks as structured, prescriptive guidance for identifying root causes, assessing ingestion and governance gaps, and applying appropriate corrective actions.
Playbooks may recommend analysis, correction, reporting, and governance activities, but they do not normally provide fully automated remediation scripts that should be executed without review. "Problem Analysis" is not the named documentation component tested here; analysis is instead performed through the recommended remediation plays.
=========
NEW QUESTION # 36
Drag and Drop Question
Given a list of Service types in the platform, drag the appropriate service to its definition.
Answer:
Explanation:
Explanation:
Within the Common Service Data Model (CSDM), service types are clearly defined to separate business-facing value, application logic, and technical enablement. Correct classification is foundational to impact analysis, ownership, reporting, and service visibility.
An Application Service is a logical representation of a deployed application or system stack. It models how an application runs, including servers, databases, middleware, and integrations.
Application Services are typically created and maintained through Service Mapping and are primarily consumed by IT operations, DevOps, and support teams.
A Technology Management Service (also called a Technical Service) represents shared technical capabilities such as databases, authentication platforms, messaging systems, or cloud infrastructure. These services are published to Service Owners, not business users, and underpin one or more Application Services or Business Services. They are critical for understanding technical dependencies and risk but are not business-facing.
A Business Service is published to Business Users and directly supports business capabilities and outcomes. It represents what the business consumes, such as "Online Banking," "Order Fulfillment," or "Employee Onboarding." Business Services sit at the top of the CSDM hierarchy and are the anchor point for SLAs, experience, and value measurement.
Correctly distinguishing these service types ensures alignment with CSDM best practices, enables accurate impact analysis, and prevents common CMDB anti-patterns such as exposing technical services to business users or misrepresenting application stacks as business value.
NEW QUESTION # 37
(Choose 2 options)
A CMDB Administrator wants to run the"Services Have Owners Identified"Get Well Playbook to remediate issues shown in theCMDB Data Foundations Dashboard.
Whichremediation playswould be used?
Answer: A,D
Explanation:
TheCMDB Data Foundations Dashboardis paired withGet Well Playbooksthat guide administrators through structured remediation. The"Services Have Owners Identified"playbook focuses on closing ownership gaps for services, which is agovernance and data correctionactivity.
Fix Data(Option A) is used tocorrect missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data(Option D) is also required because ownership is not a one-time correction-it must beenforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.
Analyze Data(Option B) is used to understand patterns and root causes, but it does not remediate the issue.
Report Data(Option C) provides visibility and communication, not corrective action.
Therefore, the remediation plays that apply to theServices Have Owners Identifiedplaybook areFix DataandGovern Data, makingOptions A and Dcorrect.
NEW QUESTION # 38
An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools.
What method ensures these attributes are accurately maintained for all CIs?
Answer: B
Explanation:
In Data Foundations, "Ingest" is not limited to Discovery. It includes establishing reliable sources and mechanisms to populate and maintain CMDB attributes--especially those that Discovery cannot provide. Warranty expiration dates are a classic example of non-discoverable data: they typically come from procurement systems, asset repositories, vendors, or contract tools rather than from device interrogation.
The correct approach is to maintain these attributes via a scheduled data import from an authoritative external source. This ensures ongoing accuracy and consistency at scale. A scheduled import allows you to define a repeatable integration pattern, apply data quality checks, and keep warranty data current as vendors and procurement records change--without relying on manual updates that inevitably drift over time.
NEW QUESTION # 39
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