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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFND_V4
Exam Duration:	60 (75 for non-native language speakers)
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader
Available Languages:	Spanish, Norwegian, German, Portuguese, Chinese, French, Dutch, Italian, Danish, Finnish, Polish, English, Japanese
Exam Format:	Closed-book, Single answer, Multiple-choice, List selection
Exam Price:	$385 USD
Passing Score:	65% (26/40)
Real Exam Qty:	40
Recommended Training:	Official ITIL 4 Foundation Study Material EXIN Accredited Training Providers
Exam Registration:	PeopleCert EXIN Official Registration
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored or in-person at authorized test centers
Pre Condition:	No formal prerequisites; no prior IT experience required
Official Syllabus URL:	https://www.exin.com/en/exams/itil-4-foundation

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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam designed for individuals who want to achieve a basic understanding of ITIL 4 framework. ITILFNDv4 Exam is suitable for IT professionals who are involved in service management, service desk, and support functions. The ITIL 4 Foundation Exam is the entry-level certification in the ITIL 4 certification scheme, and it provides a comprehensive understanding of ITIL 4 concepts, key principles, and practices.

EXIN ITIL 4 Foundation Sample Questions (Q327-Q332):

NEW QUESTION # 327
Which skill is required by the 'service level management' practice?

A. Problem management
B. Event monitoring
C. Technical expertise
D. Supplier management

Answer: D

NEW QUESTION # 328
What is the MOST important reason for prioritizing incidents?

A. To provide links to related changes and known errors
B. To help information-sharing and learning
C. To ensure that incidents with highest impact are resolved first
D. To ensure that user expectations are realistic

Answer: C

NEW QUESTION # 329
Which is described by the 'organizations and people' dimension of service management?

A. Contracts and agreements
B. Communication and collaboration
C. Inputs and outputs
D. Workflows and controls

Answer: B

NEW QUESTION # 330
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A. Define measurable targets
B. Perform baseline assessments
C. Execute improvement actions
D. Evaluate measurements and metrics

Answer: D

NEW QUESTION # 331
In which situation will incident management USUALLY use a separate process?

A. For information security incidents
B. Where no target resolution time exists
C. Where the cause must be diagnosed
D. For low impact incidents

Answer: A

NEW QUESTION # 332
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