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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Payment and Financial Management | 15% | - Payment authorization and capture - Invoice and reconciliation processes - Refunds and credit handling |
| Topic 2: Administration and Configuration | 10% | - Process automation and workflow configuration - Feature enablement and settings - System setup and permissions |
| Topic 3: Fulfillment Orchestration | 25% | - Routing rules and fulfillment orders - Location-based inventory allocation - Distributed order management |
| Topic 4: Order Servicing | 25% | - Exchanges and refund management - Order modifications and updates - Cancellations and returns processing |
| Topic 5: Order Lifecycle | 25% | - Order capture and authorization - Order completion and state transitions - Fulfillment and invoicing processes |
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NEW QUESTION # 31
Which two practices ate needed for a custom attribute to map into Order Management assumingthe attribute has been created on the necessary objects?
Answer: B,D
Explanation:
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Managementmust match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The namesmust be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named "kitItem" in B2C Commerce, it must also be named
"kitItem" in Order Management.
Verified References: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.
demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
NEW QUESTION # 32
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
Answer: B
Explanation:
Explanation
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5
NEW QUESTION # 33
The Ensure Funds process works on which setof Order Items?
Answer: A
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?
id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5
NEW QUESTION # 34
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
Answer: C
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 35
Which object record Is created when customer returns a product after fulfillment?
Answer: C
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
NEW QUESTION # 36
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