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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 2: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 3: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 4: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 5: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 6: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q10-Q15):

NEW QUESTION # 10
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Time Period
B. Interval
C. Start/Stop
D. Duration
E. Available

Answer: D

NEW QUESTION # 11
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. system administrator approval
C. nothing (DCS applications are always available to all users.)
D. moving the application to Staging and subsequently to Production status

Answer: C,D

NEW QUESTION # 12
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.
B. Milestones are commitments to handle SRs within certain timelines.
C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Answer: C,D,E

NEW QUESTION # 13
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B. It enables anonymous users to search the DCS knowledge base.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: B,C

NEW QUESTION # 14
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Add an extension column to the milestone object to hold the warning threshold value.
B. Configure the email template to be used for notification.
C. Configure an analytics report showing milestones in warning status.
D. Create standard text to be posted to the message thread.
E. Configure an object workflow action to send the email when the milestone status changes to warning.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: B,C,F

NEW QUESTION # 15
......

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