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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Create training materials and end-user guides - Define support processes and escalation paths - Plan and execute change management activities |
| Topic 2: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation |
| Topic 3: Implementation and Integration | 28% | - Implement search functionality and content tagging - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Configure email and notification templates - Build and configure Experience Builder pages and components |
| Topic 4: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Implement error handling and logging - Conduct user feedback collection and optimization - Monitor site performance and user engagement |
| Topic 5: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations |
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NEW QUESTION # 64
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
Answer: B,D
Explanation:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 65
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
Answer: D
Explanation:
Before beginning work on these sites, the consultant should notify the stakeholders that the number of both moderation and rate rules exceeds the org limit. Moderation rules are rules that flag orblock content based on keywords, phrases, or patterns. Raterules are rules that limit the number of posts or comments a user can make in a given time period. The org limit for moderation rules is 10 and the org limit for rate rules is 5. Since each site needs 3 moderation rules and 4 rate rules, the total numberof rules for 5 sites is 15 moderation rules and 20 rate rules, which exceed the org limit.
NEW QUESTION # 66
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?
Answer: C
Explanation:
This permission allows the manager to create, edit, and delete all users in the org, including internal users.
This permission overrides the sharing settings and role hierarchy that normally restrictaccess to user records. To limit the manager's access to only community users, the manager should be given the Manage External Userspermission instead2
NEW QUESTION # 67
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
Answer: D
Explanation:
To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 68
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
Answer: A
Explanation:
To help UCwith user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 69
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