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Salesforce Certified Nonprofit Cloud Consultant (SP20) certification exam is a 90-minute exam that consists of 60 multiple-choice questions. Nonprofit-Cloud-Consultant Exam is administered by Salesforce and can be taken online or in-person at a test center. Candidates who pass the exam will receive a certification that demonstrates their expertise in Salesforce Nonprofit Cloud and their ability to support nonprofit organizations.
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Salesforce Nonprofit-Cloud-Consultant certification exam is designed for individuals who want to demonstrate their expertise in implementing Salesforce solutions for nonprofit organizations. Salesforce Certified Nonprofit Cloud Consultant Exam certification is ideal for professionals who have experience in managing nonprofit programs and are looking to expand their skillset. Nonprofit-Cloud-Consultant Exam measures the candidate's knowledge of the Salesforce Nonprofit Cloud platform, including its features, functionalities, and best practices for implementation.
Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q103-Q108):
NEW QUESTION # 103
A nonprofit has hired a consultant to help implement a Salesforce marketing automation solution.
Which question should a consultant ask the nonprofit first?
- A. How much visibility does the nonprofit need into the lifecycle of its marketing leads?
- B. Will departments be sharing the same marketing data?
- C. What are the overall marketing objectives and strategy?
- D. How is marketing data maintained and is it currently clean and accurate?
Answer: C
Explanation:
When implementing a Salesforce marketing automation solution, it is crucial to understand the nonprofit's overall marketing objectives and strategy first. This foundational question will guide the consultant in aligning the marketing automation tools with the nonprofit's goals and ensuring the solution supports their broader mission. Knowing the marketing objectives and strategy will also help in tailoring the solution to effectively target the right audience, measure success, and adjust tactics as needed.
Reference:
Salesforce Nonprofit Cloud Consultant Study Guide
Marketing Cloud Implementation Guide
NEW QUESTION # 104
The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?
- A. Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE.
Summarize the Total Gifts this Year and Soft Credits this Year fields. - B. Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
- C. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.
- D. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
Answer: C
NEW QUESTION # 105
A nonprofit needs to clean up large amounts of Contact address data from its street canvassing and telemarketing operations on a monthly basis.
What should the consultant use to standardize addresses in NPSP?
- A. Address Verification
- B. Seasonal Addresses
- C. NPSP Data Importer
- D. Batch Data Import
Answer: A
Explanation:
To standardize addresses in NPSP, especially when dealing with large amounts of Contact address data from street canvassing and telemarketing operations, the consultant should use Address Verification:
* Enable Address Verification:
* In Salesforce, navigate to the NPSP Settings.
* Under "Address Management," enable Address Verification.
* Configure the Address Verification settings according to the needs of the nonprofit.
* Use Address Verification Service:
* Utilize the integrated Address Verification service to standardize and validate addresses.
* The service checks addresses against a reliable database, ensuring they are accurate and properly formatted.
* Batch Processing:
* For large amounts of data, set up batch processing to regularly verify and standardize addresses.
* This can be scheduled to run monthly or as needed to keep the address data clean and accurate.
* Review and Correct:
* After verification, review any addresses flagged as incorrect or incomplete and make necessary corrections.
Using Address Verification helps ensure the nonprofit's address data is accurate and standardized, improving the quality of their data management.
References:
Salesforce Nonprofit Success Pack (NPSP) Documentation: Address Management Salesforce Help: Configuring Address Verification
NEW QUESTION # 106
The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation. The development director wants a report to show who the solicitor is for each donor.
Which report type does the system admin need to use to create the requested report?
- A. Accounts with Contact Roles and Household
- B. Contacts with Relationships
- C. Opportunities with Partial Soft Credits and Contacts
- D. Opportunities with Contact Roles
Answer: D
NEW QUESTION # 107
A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise?
- A. Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the values you're looking for and hit search
- B. Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer Availability and choose those available at the given time
- C. Create a list view on Contacts using a filter for those who have skills that include landscaping. Add the field for Volunteer Availability on the list view and sort by it to find those with landscaping skills who are available at the given time
- D. Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter the report by the Volunteer Job for landscaping and Volunteer Availability at the time the Volunteer Manager needs them
Answer: A
Explanation:
For a volunteer manager to search for volunteers with specific skills and availability using Volunteers for Salesforce, the following steps can be advised:
* Use the Find Volunteers Tab:
* Click on the "Find Volunteers" tab in Salesforce.
* Filter Criteria:
* Fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the required values:
* Volunteer Status: Select the appropriate status (e.g., Active, Available).
* Volunteer Availability: Specify the dates and times the volunteer is available.
* Volunteer Skills: Include landscaping or other required skills.
* Hit Search:
* Click on the "Search" button to retrieve the list of volunteers matching the criteria.
* Review and Contact Volunteers:
* Review the list of volunteers who meet the criteria.
* Use the contact information provided to reach out to the suitable volunteers for the specific task.
This method leverages the built-in search functionalities in Volunteers for Salesforce, providing an efficient way to find and manage volunteers based on specific needs.
Volunteers for Salesforce Documentation: Finding and Managing Volunteers Salesforce Trailhead: Volunteers for Salesforce
NEW QUESTION # 108
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