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Cisco CSM Certification Exam is ideal for professionals who work in customer success, customer experience, account management, or sales roles. It is also relevant for individuals who are responsible for customer support or technical services. 820-605 Exam emphasizes the importance of building strong customer relationships and delivering value to customers throughout their lifecycle. Cisco Customer Success Manager certification is recognized globally and can be a valuable asset for professionals seeking career advancement or looking to demonstrate their expertise in customer success management. Overall, the Cisco CSM Certification Exam is a comprehensive and relevant certification for professionals who are committed to delivering exceptional customer experiences.

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Cisco 820-605 exam tests the candidate’s knowledge and skills in various areas, including customer success principles, customer success strategies, customer success metrics, and customer success operations. 820-605 Exam also covers topics such as technology and industry trends, customer lifecycle management, and customer advocacy.

Cisco Customer Success Manager Sample Questions (Q167-Q172):

NEW QUESTION # 167
Which expense is an operating expense (OPEX)?

A. software
B. office improvements
C. computer equipment
D. payroll

Answer: A

NEW QUESTION # 168
What is the best method to measure customer consumption of technology?

A. recurring revenue management
B. telemetry and analytics
C. enterprise CRM and incident management
D. content management

Answer: B

NEW QUESTION # 169
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Evaluate the customer's expertise in managing the purchased solution.
B. Address and resolve all technical issues.
C. Offer discounts on new products to gain the interest of the new leadership.
D. Review the original sales proposal with the sales team.
E. Review the original business case and reassess desired outcomes with the new leadership

Answer: A,E

NEW QUESTION # 170
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A. organizational gap
B. financial gap
C. consumption gap
D. capability gap

Answer: C

Explanation:
Explanation/Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap

NEW QUESTION # 171
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A. The customer has a high probability to renew and will include an expanded opportunity
B. The customer's usage has seen a recent decline and the chance of them churning will be higher
C. The customer's usage is too low to correctly measure the chance of their retention
D. The customer has increased usage, which shows a strong indicator of renewal

Answer: B

NEW QUESTION # 172
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