Free PDF 2026 C_BCSCX_2502: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions–The Best Exam Forum

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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Identify competitive differentiators
  • 3. Position SAP Customer Experience portfolio value
Topic 2: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Sales Cloud and Service Cloud positioning
  • 2. SAP Emarsys and customer engagement
  • 3. Customer data and experience management
  • 4. SAP Commerce Cloud capabilities
- Business Process Integration
  • 1. Integration with SAP Business Suite
  • 2. Lead-to-cash processes
  • 3. Omnichannel customer engagement
Topic 3: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. B2B and B2C commerce use cases
  • 3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following actions can you perform in SAP Customer Data Cloud?

Answer: C


NEW QUESTION # 31
Which application would you use to execute an email campaign for a target group?

Answer: B


NEW QUESTION # 32
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 33
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: B,D,E


NEW QUESTION # 34
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 35
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